Thomas Cook / Protect claims ATOL refund

PedroB

Good morning.

Can anyone there help us?
I, along with may others, have still to be refunded through the ATOL scheme for my Thomas Cook holiday.
The company dealing with my claim are called Right Path, also trading as Protect Claims.
I have been waiting over 2 months now. I had no correspondance until the 58th day when they asked for more info regarding proof of payment and booking confirmation, which I sent to them that day.
The company now dont reply to emails, the phone number has been disconnected and a message on their website states to contact a seperate email address and phone number, both of which also do not reply or answer.
I have no where else to turn. No one knows whats happening.
We all feel like we've been abandoned.
I personally am owed over £6000.

Im sorry to bother you but as I said, I dont know what to do next.

Can anyone help or offer advice?

Thanks for reading

SonOf

You may wish to post in the travel section rather than the reclaiming missold insurance section.

richman1

im in the same boat pedroB - forums.moneysavingexpert.com/showthread.php?t=6050161&highlight=thomas+cook&page=33#topofpage