Cooling off period for digital newspaper subscription

bellissimo

I missed my annual subscription reminder (was in my Junk) for my Telegraph subscription. I was not going to re-subscribe this year since the iPad app has been very unreliable for months now. However now it has renewed a couple of days ago and, as per their T&C's, they won't consider a refund.

But does the 14 day cooling off period for online purchases not apply when a user re-subscribes? After all this is effectively a convenience method for defining a new 12 month contract period...

davidmcn

You only need to "cool off" for a brand new contractual arrangement, not simply to continue what you're already receiving.

This is what diaries are for.

bellissimo

I thought you did automatically get a new cooling off period for insurance renewal though (e.g. car or home insurance), or is that a special case?

DoaM

Nope ... you only ever get a cooling off period for a first/new contract - a renewal is not a new contract, it is a continuation of a previous contract albeit perhaps with new pricing. Same applies for pretty much all contracts (unless the contractual terms allow for a cooling off period).

Now if the terms have changed as well as the pricing (at renewal) then perhaps that can be construed as a new contract.