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reminder about addresses
soolin
Posts: 74,864 Ambassador
I had a bit of a rush over the weekend with sales and am being slowed down with label printing by people using gift addresses and thought a bit of a reminder about addresses might be useful for newer sellers. I have never seen so many gift addresses being used before, perhaps buyers have finally got the hang of using different addresses within paypal.
The address and name that matters is the one that paypal give you - so in my case as an example I can see the sale in ebay as being bought by 'John Smith' but when I check my RM account there is no label waiting for John Smith- but there is one for Jenny Campbell. I therefore have to match the labels showing by using the sales record on ebay which will show the correct name and address, rather than relying on the name showing by the sale.
I'm sorry, that's probably as clear as mud (sorry) and is account specific to me as my ebay sale page shows the name of the ebay account holder along side the sale, but in the sales record the name and address where it needs to be sent which is picked up from paypal.
Basically though, as long as buyer specifies the gift address in paypal before they pay it doesn't matter whether or not the name of the person buying it matches the addressee.
The address and name that matters is the one that paypal give you - so in my case as an example I can see the sale in ebay as being bought by 'John Smith' but when I check my RM account there is no label waiting for John Smith- but there is one for Jenny Campbell. I therefore have to match the labels showing by using the sales record on ebay which will show the correct name and address, rather than relying on the name showing by the sale.
I'm sorry, that's probably as clear as mud (sorry) and is account specific to me as my ebay sale page shows the name of the ebay account holder along side the sale, but in the sales record the name and address where it needs to be sent which is picked up from paypal.
Basically though, as long as buyer specifies the gift address in paypal before they pay it doesn't matter whether or not the name of the person buying it matches the addressee.
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