Barclays no paper statements or text lately

twang72

Hi has anyone else noticed Barclays banks no longer sending text bank statements to mobiles past 3 weeks ?


I also have not received my regularly paper bank monthly statement either this month.


I have noticed this on 2 different barclay accounts, all mobile phone and text balances are set up correctly on the barclays accounts also. All accounts have been checked just to be on the safe side and are fine.


Its like barclays just gave up past few weeks !

GTR_King

I get my Normal Paper statements each month. Can you View Your Statements online? What did you choose as your settings?

When was your Statements due?

twang72

Thanks for confirming, I can still see statements fine online and they usually turn up mid month.


I just found it a bit strange with 2 different barclay accounts no mobile texting service or paper statements for myself.



I have however noticed there is a notice on their site saying they are in the middle of doing some online banking upgrades, maybe this is why the lack of service from barclays so will just be more patient.

GTR_King

You should of received your statements ring/message them to see what's happened or check online to see if settings has changed etc..

I don't receive text massages anymore

twang72

Its actually happen to me before few times, but when I have rang customer services and asked why my bank statement has not turned up they always say they are unsure and advise me to wait another few weeks for it. I do not think they audit or track bank statements by post or have that info at hand.



Usually I wait the following month and it pops up.


I think it is as their message on their site states they are doing some online banking changes and improvements, if nothing appears for Jan with paper statements or mobile statement text messages I will have to call them up but I have updated the settings 3 times already and its 100% selected correctly for paper statements and also text statements.

Socajam

I ended up going paperless when the postman delivered my bank statements to the wrong address in my street.
That was a big wake up call for me to do away with having my statements mailed and view and download them from my bank online.

twang72

Socajam wrote: »

I ended up going paperless when the postman delivered my bank statements to the wrong address in my street.
That was a big wake up call for me to do away with having my statements mailed and view and download them from my bank online.

I 100% agree that is the best method and have done that myself personally, but the other family members can not use computers so rely on paper statements (there is always one!). It may come to that option to go paperless, but the weekly text message bank statements are a god send and peace of mind.



My postie has delivered incorrect mail dozens of times so it could be that too, but he has apologized and has improved, I see no reason to complain or cause him to lose his job mistakes can happen its how we deal with it that matters

GTR_King

My statements are usually produced 1st or 28th-31st of the month. Sometimes they arrive in 2-3 days sometimes it can be 10-15 days don’t know why

twang72

got my barclay mobile text bank statements finally, clearly they are doing some thing there end !