We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Royal Mail fail to deliver

perfect10
perfect10 Posts: 459 Forumite
Part of the Furniture 100 Posts Name Dropper Combo Breaker
in Consumer rights
I have had a parcel returned to me stating refused delivery. I used Royal Mail tracked 48 service at a cost of £11.

The buyer stated there was no attempt to deliver and no calling card left.


I contacted Royal Mail who apologised and agreed to send me a cheque for reimbursement of £11. Although the customer service guy was pretty rude on the phone.


I have today received a letter stating they are not going to reimburse as the manager at the delivery office states that the parcel was incorrectly addressed. It was to a flat within a block and they state there was no flat number on the parcel.
The address was in fact correct - the flat number was correct and I still have the packaging and so can prove this.



I have taken photos of everything and have all the evidence. I have emailed Royal Mail yet again but does anyone know what my rights are here?
Thanks

Comments

  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    perfect10 wrote: »
    does anyone know what my rights are here?
    Your have the right to complain and expect a resolution.
  • perfect10
    perfect10 Posts: 459 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Moneyineptitude wrote: »
    Your have the right to complain and expect a resolution.


    This what I did originally. I have now asked for the complaint to be escalated as I do not agree with their decision not to reimburse.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    perfect10 wrote: »
    I have now asked for the complaint to be escalated as I do not agree with their decision not to reimburse.
    Do let us know the result...
  • perfect10
    perfect10 Posts: 459 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Moneyineptitude wrote: »
    Do let us know the result...


    Still no response - as Royal Mail state they will respond within 4 days I guess today would be the 4th working day!
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    In what way do you have the evidence? As the parcel was returned to you, you could very easily have just put the flat number on and took a photo. This is not evidence as it's going to be seen as a staged photo.
  • perfect10
    perfect10 Posts: 459 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    bris wrote: »
    In what way do you have the evidence? As the parcel was returned to you, you could very easily have just put the flat number on and took a photo. This is not evidence as it's going to be seen as a staged photo.

    The label was well taped over and has the royal mail stickers and stamps over the top. Clearly not staged which is clear even from photo.
  • Mr_Singleton
    Mr_Singleton Posts: 1,891 Forumite
    Why have you ruled out the buyer telling poppies to get a refund???
  • Jumblebumble
    Jumblebumble Posts: 2,075 Forumite
    Seventh Anniversary 1,000 Posts Name Dropper
    bris wrote: »
    In what way do you have the evidence? As the parcel was returned to you, you could very easily have just put the flat number on and took a photo. This is not evidence as it's going to be seen as a staged photo.
    What evidence do royal mail have ?
    In the absence of Royal Mail producing a photo I believe the OP
    I will charitably assume that the manager is not making up fairy stories to avoid him and his staff being investigated because they failed to deliver
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Have you checked the address on the RM address checker?
  • perfect10
    perfect10 Posts: 459 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    After a further email I received a response still refusing to reimburse me. I escalated the case higher and now at last have been issued with refund!
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.6K Banking & Borrowing
  • 254.2K Reduce Debt & Boost Income
  • 455.1K Spending & Discounts
  • 246.7K Work, Benefits & Business
  • 603.2K Mortgages, Homes & Bills
  • 178.1K Life & Family
  • 260.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture