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Premier Inn complaint.

elliottvrs13
elliottvrs13 Posts: 2 Newbie
in Consumer rights
Stayed in Premier Inn Harrogate arriving 29 Nov and departing 2 December. Woke up on morning of 1st to find there was no water! (For showers, washing or flushing toilets.) Problem was not resolved until that evening meaning we we're forced to stay out of room all day. Woke up next morning to same problem! A trickle of water in the tap but none in shower. Having complained I was offered a refund for one night even though the problem affected at least part of 2 days I'd paid for! (check in is 2.00pm and check out is 12.00 midday. ) I spoke to a manager in what they laughingly call their "guest relations" department. Is their anywhere else anyone would suggest I take this too. Apart from leaving stinking reviews everywhere!

Comments

  • The_Rainmaker
    The_Rainmaker Posts: 1,483 Forumite
    1,000 Posts Name Dropper Photogenic
    Was the water the hotels problem or was it a mains problem?

    If they haven't got water there is not much they can do.
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Why did you not ask for a differwnt room on your first morning....
    And also your 2nd morning.
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • elliottvrs13
    elliottvrs13 Posts: 2 Newbie
    Affected whole hotel!
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You stayed 29th, 30th Nov ans 1st December ?
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • elsien
    elsien Posts: 37,203 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    You were forced to stay out of your room all day?
    Were you not out of the room for much of the day anyway, doing whatever you'd gone to Harrogate for?
    Refund of one night seems reasonable given that you normally have to be out of the hotel by 10 am anyway and it didn't affect the first two nights at all.

    What options did they offer you at the time? I can't see how they could have kept running with no water in the hotel at all, on a health and safety basis.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • born_again
    born_again Posts: 22,990 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    Should have visited the Harrogate Turkish baths. :)
    Life in the slow lane
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