Incorrect DVLA refund amount

Darklady

I recently bought a car for £500 and paid the full year's road tax (£145) on the same day. Three days later I returned the car as it had many faults - I got the full £500 back (but not, of course, the petrol and travel costs to and from collection and drop off, nor the insurance deposit and the one month's road tax - in total around £40).

I waited for the V5C (log book) to arrive in the post, then immediately registered the vehicle as sold and immediately claimed the road tax refund, expecting to receive 11 months of refund, i.e. £132.91, but I only received £24.16, i.e. two months' refund.

I'v emailed them twice now and keep getting acknowledgements, but no actual reply.

Has anyone else had a similar problem? Any idea why I only received 2 months' refund instead of the full 11 months after owning the car for only 3 days? Did you get your money back in the end? What else can I do? I am totally confused and frustrated by this situation, the whole experience has already cost me £40 for absolutely nothing, I don't want to lose another £108.75 over it

born_again

Have you tried ringing them?

Darklady

No, I can't find a phone number. It's all done by email now.

bigisi

Darklady wrote: »

No, I can't find a phone number. It's all done by email now.

No it's not. Took all of five seconds on the .GOV site to find this:

By phone
DVLA vehicle tax enquiries
Telephone: 0300 790 6802
Monday to Friday, 8am to 7pm
Saturday, 8am to 2pm

Darklady

Ok, thanks.

AdrianC

No, there's clearly an error happened.

Did you tax it using the V5C/2 New Keeper slip's docref, explicitly saying you were a new keeper? Or the one on the old V5C itself?

Marvel1

What email address did you use?

I found this and the email and phone number are on the same page
https://www.gov.uk/contact-the-dvla/y/vehicle-tax-and-sorn