Smart Meter needs an update to work??

Mapman1980

Hello - EON installed a Smets2 smart meter in January this year and all has been working fine until last week.

I moved to Green Network Energy in October and all was working fine. My meter passed on readings to GNE and my In Home Display was working well displaying GNE tariff info and messages.

Last week my IHD stopped showing any information. Connection was apparently lost. I tried to log in to my GNE account (the app doesn’t work either...) and no meter readings are being received.

I contacted customer service (via Facebook seems the only way...) and they told me that nothing could be done to fix my meter or IHD because they are waiting for a smart meter update across their system and there is no timetable for it.

So I’ve gone from having a smart meter with IHD to a dumb meter. I’m one of the people that did actually want a smart meter because I’m bad at remembering to submit meter readings.

Does anyone have any knowledge about how these things work? Do they really need updating? Is this a problem others have had?

This is the exact wording they gave me:


We are contacting yourself following on from a further update provided by our Smart Metering department today.

They have notified us that the reason as to why your smart meter readings are now not automatically pulling through your meter readings is due to an outstanding upgrade required for all smart meters.

In the same way our phones require regular updates, smart meters work similarly and depending on when your smart meter was installed and the version of your smart meter, depends on how many upgrades are now required. At this stage, we do not have a specific time frame on when or how long it will take for these upgrades to take place so we are unable to provide any further advice or guidance on getting this matter resolved right now.

In the meantime, we have been informed to notify all customers to submit manual meter readings to ensure their account is up to date and that we are billing your accurately.

reeac

Mapman1980 wrote: »

Hello - EON installed a Smets2 smart meter in January this year and all has been working fine until last week.

I moved to Green Network Energy in October and all was working fine. My meter passed on readings to GNE and my In Home Display was working well displaying GNE tariff info and messages.

Last week my IHD stopped showing any information. Connection was apparently lost. I tried to log in to my GNE account (the app doesn’t work either...) and no meter readings are being received.

I contacted customer service (via Facebook seems the only way...) and they told me that nothing could be done to fix my meter or IHD because they are waiting for a smart meter update across their system and there is no timetable for it.

So I’ve gone from having a smart meter with IHD to a dumb meter. I’m one of the people that did actually want a smart meter because I’m bad at remembering to submit meter readings.

Does anyone have any knowledge about how these things work? Do they really need updating? Is this a problem others have had?

This is the exact wording they gave me:


We are contacting yourself following on from a further update provided by our Smart Metering department today.

They have notified us that the reason as to why your smart meter readings are now not automatically pulling through your meter readings is due to an outstanding upgrade required for all smart meters.

In the same way our phones require regular updates, smart meters work similarly and depending on when your smart meter was installed and the version of your smart meter, depends on how many upgrades are now required. At this stage, we do not have a specific time frame on when or how long it will take for these upgrades to take place so we are unable to provide any further advice or guidance on getting this matter resolved right now.

In the meantime, we have been informed to notify all customers to submit manual meter readings to ensure their account is up to date and that we are billing your accurately.

I chose to have a Smart Meter installed years ago but it's always been dumb because we have no mobile phone signal. The supplier, OVO, has long promised a signal boosting antenna but has never actually come up with the goods. I just give them a reading when I feel like it, seeing no sense in monthly readings as our consumption is very consistent and predictable and we're always in credit for which OVO pay us 5 percent.

Beware that if your meter is like ours then it's not an easy one to read. Apart from the fact that it scrolls rapidly through displaying lots of things that you don't need to know the display itself it situated rather high in its frame and it's easy to miss the horizontal bar at the tip of a "7" and read it as a "1". I usually repeat my readings several times to be sure that I've got it right.