Bathroom Taps Refund 'dispute'

Donhilton

Maybe these are not hard water.buyershould research I could return taps to Screwfix if a little rust is a inconvenience.

shaun_from_Africa

Donhilton wrote: »

Maybe these are not hard water. buyershould research I could return taps to Screwfix if a little rust is a inconvenience.

Whether the OP lives in a hard or soft water area doesn't matter one bit as the taps are obviously rusting/pitting on the outside.

Anyway, it's not down to it being an inconvenience, simply that goods are expected to last a reasonable time without a defect occurring and I don't think any sensible person would consider that 6 months or less for a tap costing £125 is anywhere near to a reasonable time.
The retailer obviously agrees or why would they have offered a refund?

DoaM

Doesn't consumer legislation make the seller liable for all costs in providing a resolution? So the seller should also cover the cost of removing the faulty taps and refitting replacements?

unholyangel

Theres no entitlement to betterment (unless its impossible to restore your position without it being a byproduct) but at the same time, you shouldn't be worse off due to a breach by the other party.

You could technically reject the whole order (not just those that don't conform) but you might find if you try that, the company will be less accommodating and may claim their previous offer was goodwill only (leaving you to prove the taps are inherently faulty).

unholyangel

DoaM wrote: »

Doesn't consumer legislation make the seller liable for all costs in providing a resolution? So the seller should also cover the cost of removing the faulty taps and refitting replacements?

Just for repair or replacement. Although it would still be open for them to claim damages when they opt for a refund, for any losses caused by the breach.