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When item isn’t as described
trippy
Posts: 539 Forumite
I bought a big rug (200x270) online and got free delivery. I could tell straightaway from the edges that it wasn’t the colour shown on the website photo. The rug received was more of a lime green and the photo showed a dark green.
I contacted the rug company straightaway and they asked for a photo. I sent them it and they’re saying it’s the lighting that shows it as a different colour and are refusing to pay the return delivery costs. I’m arguing this with them and they’ve insisted I completely unwrap the rug and take a photo of it laid out. I’ve now done that and managed luckily to get it back into the packaging.
But I’m wondering where to go next if they still refuse to pay the return costs as it’ll cost me around £40 to return it with ParcelForce, which I want to avoid. I paid with a credit card.
I contacted the rug company straightaway and they asked for a photo. I sent them it and they’re saying it’s the lighting that shows it as a different colour and are refusing to pay the return delivery costs. I’m arguing this with them and they’ve insisted I completely unwrap the rug and take a photo of it laid out. I’ve now done that and managed luckily to get it back into the packaging.
But I’m wondering where to go next if they still refuse to pay the return costs as it’ll cost me around £40 to return it with ParcelForce, which I want to avoid. I paid with a credit card.
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Comments
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It really depends on the difference in colour as your computer screen may not be showing colours accurately. What was the colour described as?0
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It was just described as green and the photo showed it as green. In reality it’s much lighter and closer to a lime green. In fact the wrapping/binding is in a lime green thread. If you look at the website photo and my photo side by side, they are completely different colours.0
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It was just described as green and the photo showed it as green. In reality it’s much lighter and closer to a lime green. In fact the wrapping/binding is in a lime green thread. If you look at the website photo and my photo side by side, they are completely different colours.
Are you able to upload your photo and link to the page of the website selling the rug? Colour discrepancies may not be a clear cut case of misdescribed you see, so you may need to eat the return cost.0 -
Are they actually selling , or has anyone else ever sold two different shades of green.0
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they sold you a green rug, you received a green rug
colours can appear different from different angles/lighting.
what did it say in the description0 -
It was just described as green and the photo showed it as green. In reality it’s much lighter and closer to a lime green. In fact the wrapping/binding is in a lime green thread. If you look at the website photo and my photo side by side, they are completely different colours.
Different lightning, different screens, different cameras, different exposures will all affect the colour hue and rendition.0
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