Wowcher Mystery Holiday Refund Query

Snrub86

Hello!

I purchased a mystery holiday deal through wowcher for £99 back in June. I have had booked for the start of January but was called today by weekender breaks to inform me that my flight was now cancelled (not entirely sure it existed in the first place). They were unable to find alternatives, so offered a full refund and asked me to approach wowcher for the voucher refund.

If anybody has been in this situation before, is it possible to get a cash refund? It states any refunds over 14 days (on unwanted items) get credit but I signed up purely to get the holiday deal and have no interest in £200 of credit for wowcher.

born_again

Surely weekender should be refunding the £99 back to you. As they will have got that money from Wowcher.

pinkshoes

Snrub86 wrote: »

Hello!

I purchased a mystery holiday deal through wowcher for £99 back in June. I have had booked for the start of January but was called today by weekender breaks to inform me that my flight was now cancelled (not entirely sure it existed in the first place). They were unable to find alternatives, so offered a full refund and asked me to approach wowcher for the voucher refund.

If anybody has been in this situation before, is it possible to get a cash refund? It states any refunds over 14 days (on unwanted items) get credit but I signed up purely to get the holiday deal and have no interest in £200 of credit for wowcher.

Your contract is with Wowcher.

As they sold you something that did not exist, they need to refund your original payment method. Do NOT let them fob you off with a voucher!!

mattyprice4004

born_again wrote: »

Surely weekender should be refunding the £99 back to you. As they will have got that money from Wowcher.

Wowcher take a cut, so they wouldn’t get £99 - that’s how Wowcher make their money.