Laptop will not connect to internet

HopelessCase

I have purchased a second laptop off E Bay. I have connected it to my WiFi OK but it will not connect to the internet. I have run the diagnostic check but is shows nothing. What do I need to do to get a connection for internet/google searches. I have tried entering the common ones like BBC etc. I am hoping I have not brought a dud but before going back to E Bay I want to check it is not me which is quite likely.Thank you

elle_may

Have you connected to your router name network and put in the password, the laptop may be on the old router of the person it was purchased from.

Neil_Jones

HopelessCase wrote: »

I have purchased a second laptop off E Bay. I have connected it to my WiFi OK but it will not connect to the internet. I have run the diagnostic check but is shows nothing. What do I need to do to get a connection for internet/google searches. I have tried entering the common ones like BBC etc. I am hoping I have not brought a dud but before going back to E Bay I want to check it is not me which is quite likely.Thank you

More details needed, what have you bought exactly?
What version of Windows is it running? 10? 8? 7? Vista?? XP??
What browser are you running - presumably its Internet Explorer (aka "the big blue E")?

ThemeOne

Are you able to connect to the internet from other devices connected to your router e.g. smartphone?

HopelessCase

Running windows 7; On internet explorer which does not connect HTTP404 message. The Laptop is an Old Acer Aspire I have now managed to connect to the internet via Google but not on internet Explorer. How do I get Google Icon on my screen which will make things a lot easier. Can or should I try and update to Windows 10. I am rather a novice so all help is really appreciated. Thank you

Neil_Jones

A 404 error is Page not found, that implies the home/start page set is out of date and goes to a website with a page that now doesn't exist.

If you type https://www.google.co.uk into the address bar at the top the website should come up and Google will probably ask you if you want to set it as your hom page.

J_B

HopelessCase wrote: »

How do I get Google Icon on my screen which will make things a lot easier.

When you next go to open Google (Chrome browser I assume) instead of clicking on it, right click and choose 'send to' and scroll down to 'desktop, create shortcut' and that should be it

HopelessCase wrote: »

Can or should I try and update to Windows 10. I am rather a novice so all help is really appreciated. Thank you

Yes, you can
Whether you should is a personal matter
Even for a "novice" it's all do-able - plenty of folks on here (better than me) who can advise.
First question they will ask is what is the exact make and model pf the machine??

ThemeOne

HopelessCase wrote: »

Can or should I try and update to Windows 10. I am rather a novice so all help is really appreciated. Thank you

Yes you should. If you don't, over time Windows 7 will become more susceptible to viruses and software support will lessen.

If you're not very confident with IT, it's probably worth paying someone to do it for you, or maybe a relative or friend can do it for nothing.

DoaM

Windows 7 is officially obsolete by Microsoft from 14 Jan 2020, which means it will no longer receive security updates or hotfixes.

that

HopelessCase wrote: »

Running windows 7; The Laptop is an Old Acer Aspire... Can or should I try and update to Windows 10.

You need to tell us the model of your Acer Aspire How much memory it actually in it, and how big the hard disk is. Also what CPU it is using (intel is not the answer, but something like i3-8100 is)

do this before upgrading to anything.

Press Start, type “system information” into the search box, and then select the result. The System Information window opens, giving you access to all kinds of great information about your PC's hardware and software environment.
Items you want from the left side System Summary. On the right side section is
systems Model
system Type
system SKU
Processor
installed physical memory (ram)

On the left side choose Components, Storage, Disks. On the right side under item,
also note down

Model
Partitions
Size
Partition Size (first big one)

On the left side go up to Network, Adapter. On the right side note down
Name
Adapter Type
Product Type
PNP Device ID Name

Paste the answers here

BigAl94

Clear the cache in Internet Explorer https://clear-my-cache.com/windows/internet-explorer-11.html
and restart your router