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Switching to Symbio Energy
Big_Digger
Posts: 2 Newbie
in Energy
Hello All
I started a switch to Symbio Energy 10 days ago. I noticed yesterday that they had a better tariff than the one I signed up for. I emailed them and asked them to put me on that tariff instead or to cancel the switch.
Today I received an email just saying that the switch is complete and my supply starts on December 9th. I've logged into the website and it says I am on the original tariff.
It may be that they haven't read my email yet and will deal with it but I am a bit suspicious of the timing of this email as it came soon after my email and still within the cooling off period.
I have replied with a complaint asking them to either change the tariff or cancel the switch.
Hopefully it will get sorted out.
I started a switch to Symbio Energy 10 days ago. I noticed yesterday that they had a better tariff than the one I signed up for. I emailed them and asked them to put me on that tariff instead or to cancel the switch.
Today I received an email just saying that the switch is complete and my supply starts on December 9th. I've logged into the website and it says I am on the original tariff.
It may be that they haven't read my email yet and will deal with it but I am a bit suspicious of the timing of this email as it came soon after my email and still within the cooling off period.
I have replied with a complaint asking them to either change the tariff or cancel the switch.
Hopefully it will get sorted out.
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