We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

MSE Poll: How do you rate your energy provider’s recent service?

Options
Poll started 3 December 2019
Winter's here, the heating's on and while we're all about slashing energy bills, we know service counts too. So twice a year we test recent customer service.

Please rate your current supplier's SERVICE (not price) IN THE LAST SIX MONTHS (try to forget issues from before). If you've gas & electricity with different firms, rate both.
Did you vote? Are you surprised at the results so far? Have your say below.

If you haven't already, join the forum to reply.

Thanks! :)

Comments

  • pollypenny
    pollypenny Posts: 29,432 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I voted 'great' for npower. It's been so easy to deal with them over the years. Their website is clear and useful. However, the most important thing is that it's easy to speak to someone and negotiate direct debits.

    Good clear NE accents and very pleasant advisers.
    Member #14 of SKI-ers club

    Words, words, they're all we have to go by!.

    (Pity they are mangled by this autocorrect!)
  • It is early days but I was very surprised at the total number of votes given for Avro and Octopus - the latter getting twice as many votes as British/Scottish Gas or any of the other well known makes. I think we need far far more votes to give a representative sample to demonstrate the national feeling. I moved to Octopus because of MSE - thanks to you, and ISTR seeing Avro's name there as well; you seem to have made a considerable effect.
  • Justice13075
    Justice13075 Posts: 2,008 Forumite
    Part of the Furniture 1,000 Posts
    I use so energy and have no complaints
  • Mrs_Arcanum
    Mrs_Arcanum Posts: 23,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Via work I deal with several energy suppliers, by far the worst is BG Business.
    Truth always poses doubts & questions. Only lies are 100% believable, because they don't need to justify reality. - Carlos Ruiz Zafon, The Labyrinth of the Spirits
  • Sadly Toto energy was not on the list for me to score a "poor" rating, they have been dreadful and I had no option, firstly due to solarplicity folding they took over as my supplier but to make matters worse Solarplicity had put me on a variable tariff and due to them folding I was unable to change it, when Toto took over despite not being in contract they would not let me leave due to them waiting for accounts from Solarplicity, eventually I was told I could leave then twice blocked me leaving due to an "error on their system", my £335 credit turned into me owing them, I have sent 8 email complaints and have only ever got a response to the first email saying they are looking in to it and I will get a response in 7 days, that was months ago and despite another 7 emails I can't get a response, they are robbers and I am sure it wont belong before they go belly up as well, Avoid at all costs!
  • matrix999
    matrix999 Posts: 1,538 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Be careful if your voting for Green as there is 4 similar companies.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.9K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.