Odd Response from TSB

Cotta

Hi All,

I am not with TSB for reasons well documented on this site, however my sister is and a few Saturdays back she attempted to log-in to pay a bill. The TSB site rejected her a number of times so she sent in some feedback advising there was a problem with the site. Today my sister received a response to advise that whilst the site was down at the time my sister attempted to log-in, they cannot uphold any "adverse feedback" as there is no log on their side of my sister attempting to access.

My sister has since been able to access the account with the original details but this struck me as an odd response from TSB, did anyone else experience such?

Neil_Jones

I think it's probably safe to say at this point that if your sister wants to stay with TSB that's for her to decide and not for you to get involved with.

Robisere

TSB is apprehensive about its future and customer relations, after the internet problems. There are strong rumours that the 3% interest on the Classic account and 2% interest on the Monthly Saver, is to end.Add to that the planned closures, rumours of more, and the fact that Sabadell wants to offload TSB.

If the first of those measures happens, I will switch: no point in staying if the two features that hold me to the bank, are gone. I was fortunate not to suffer from the internet fiasco and I love our friendly local branch, but the above measures would be the end.

I hope that you actually 'advised' your sister and not 'urged' her, cotta!

colsten

TSB, for all their faults, is a great little bank.

I might fall out of love with them quite swiftly though once they stop the 3% TSB Plus.

Ben8282

In other words the daughter tried to get some compensation because TSB online banking was down for a little while and they said no. Good for them.

born_again

Cotta wrote: »

Today my sister received a response to advise that whilst the site was down at the time my sister attempted to log-in, they cannot uphold any "adverse feedback" as there is no log on their side of my sister attempting to access.

My sister has since been able to access the account with the original details but this struck me as an odd response from TSB, did anyone else experience such?

That is bank speak for "You have been caught out, trying to claim something that never happened"

Ie, They know she did not try to login.

Cotta

Small update, TSB called my sister this afternoon to advise the letter was issued in error and a small number of customers have been impacted by this error. They apologised and credited her account with £100.

Thanks all for your help.