BOS and accessibility

50Twuncle

I have an account with BOS and am trying to get it to work on my mobile
I need to be able to speak to do this - to say four numbers on a phone answer system
THIS IS NOT POSSIBLE - Because I have a speech problem
So - I used BOS text number for advice and have received no response - it has been almost an hour - is there an email to complain to ?
Not as far as I can find ...
BOS is abysmal for accessibility

SnowTiger

50Twuncle wrote: »

I have an account with BOS and am trying to get it to work on my mobile
I need to be able to speak to do this - to say four numbers on a phone answer system
THIS IS NOT POSSIBLE - Because I have a speech problem

Can't you type the digits on your telephone's keypad instead?

50Twuncle

SnowTiger wrote: »

Can't you type the digits on your telephone's keypad instead?

No - you have to speak it

System

You can complain or move move bank.
Are you able to use mobile apps or card readers to approve transactions?

50Twuncle

Heng_Leng wrote: »

You can complain or move move bank.
Are you able to use mobile apps or card readers to approve transactions?

Nope - don't have a card reader
And, as I said - am unable to register to go on mobile !

jonesMUFCforever

Do you not have a partner/family member/friend that could help you by saying the numbers into the machine?
Assuming this code is one time password it will not matter if anybody else knows it as they can't do anything naughty with it.

BoGoF

As a BOS customer myself I am afraid you are wrong. You can enter the 4 digit code via keypad......I have just done it.

colsten

BoGoF wrote: »

As a BOS customer myself I am afraid you are wrong. You can enter the 4 digit code via keypad......I have just done it.

Agreed. I have had a BOS account for years, and a Halifax and a Lloyds, all using the same technology, just with a different look.

I have had made countless transactions that required me to say, or enter, a 4 digit code.

I have just uninstalled and re-installed my BOS app, just for fun. The call I got asked me to "key in, or say" the 4-digit code. As always, I keyed it in and it worked fine. My mobile BOS banking has been set up again.

OP, I suggest you just key in the 4-digit code, too.

d123

colsten wrote: »

Agreed. I have had a BOS account for years, and a Halifax and a Lloyds, all using the same technology, just with a different look.

I have had made countless transactions that required me to say, or enter, a 4 digit code.

I have just uninstalled and re-installed my BOS app, just for fun. The call I got asked me to "key in, or say" the 4-digit code. As always, I keyed it in and it worked fine. My mobile BOS banking has been set up again.

OP, I suggest you just key in the 4-digit code, too.

Correct, I only use the keypad entry when it's required.

I have no idea how Twuncle could have made such a glaring mistake.

B_G_B

Instructions to set up mobile banking app.....
https://www.bankofscotland.co.uk/aboutonline/mobile-banking.html