eGlobal Central violated their own rules and committment

Ujjwal_Kumar_Das

I have had an issue with eGlobal Central. I ordered an item on 27 November. The item was not in their stock and they were showing the item under processing till 29 November. I raised a ticket with them that I wanted to cancel the order as they clearly said I could cancel the order while under processing. They also replied me by email on 29 that I could cancel the order while the item was under processing. At this stage I requested twice to canel the order but they ignored my request. I opened a case with payal on 29. So far they haven't replied to paypal case, instead, on 30 November they created a shipping note. Cleaerly, the seller has not responded to my request and violeted their own rules and committment which clearly stated that I could canel the order while it was under processing. I don't want this item, I have bought it from somewhere else. I can't pay the postage, I want a full refund. Please help me how can I proceed with the paypal case.

Aylesbury_Duck

How's your knowledge of Hong Kong consumer law? You might need it.