Paying for damage in a caravan

Dear forum
I stayed in a caravan at the weekend with my two children. The lock on the toilet door was slightly dodgy. I went in to use the toilet. I was then unable to get out as the lock mechanism on the door was faulty. I called for my children who were unable to hear me. I was in PJs with nothing on my feet and it was wet outside so I ruled out climbing out of the window.
After think for a minute I decided that I could not bear to be stuck any longer and kicked the door in.
The company now wish to charge me for this. I pointed out that being stuck in a toilet was humililating, and shouting for help may have achieved nothing as the door was completely wedged shut due to the lock mechanism having come out (poorly fitted). It had protruded into the door frame. In other words the only way to get it open was to break it.
Does this seem like a reasonable action?
I guess I was hoping for some good will on the part of the company.
Look forward to your thoughts

Comments

  • Sea_Shell
    Sea_Shell Posts: 9,351 Forumite
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    How much are they asking?
    Do you want to use this company/site again in the future?
    Are you still there, or have you left and the damage has been discovered?
    Did you tell them when it happened?
    How's it going, AKA, Nutwatch? - 12 month spends to date = 2.31% of current retirement "pot" (as at end March 2024)
  • Barny1979
    Barny1979 Posts: 7,921 Forumite
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    Syncrat wrote: »
    After think for a minute I decided that I could not bear to be stuck any longer and kicked the door in.
    I pointed out that being stuck in a toilet was humililating

    Slight overreaction, didn't try too hard to get out, humiliating? Really? You were with family, not in the wide general public, these things happen.
  • spadoosh
    spadoosh Posts: 8,732 Forumite
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    I think youre going to have to bear the brunt of this.

    I cant help but think there will have been a better way of getting out other than through kicking the door in. To put some perspective on that, the only people ive seen kick doors in are the police, reprobates (typically assosciated with drugs) and myself when chasing my 8 year old sister round the house after she locked herlsef in her room.

    Id be trying my best to avoid a retail price for it thouh. Theyll more than likely have spare/old doors they can use and a maintenance team that are already paid by them. Ditto with locks.
  • WeAreGhosts
    WeAreGhosts Posts: 3,099 Forumite
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    You didn't want to get wet feet so didn't climb out of the window, but kicked the door in instead? I'm sure that hurt your bare feet. I'd be putting in a compensation claim, quick!


    (No, not really - it was an over-reaction. If it was possible to climb out of the window then you should have done. Getting your feet wet would have been a better, and cheaper, option!)
  • missile
    missile Posts: 11,684 Forumite
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    You broke it you pay for it
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
  • Ok thanks. For the various replies. Yeah I did think maybe I should have jumped out of the window. Suitably humbled. I will pay. It's only £90. Just getting views. I was angry at being stuck and of being crap weather and having no shoes. I also don't think it could have been released as the lock barrel had come out slightly and got caught in the frame. Hey ho
  • Barny1979
    Barny1979 Posts: 7,921 Forumite
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    Syncrat wrote: »
    Ok thanks. For the various replies. Yeah I did think maybe I should have jumped out of the window. Suitably humbled. I will pay. It's only £90. Just getting views. I was angry at being stuck and of being crap weather and having no shoes. I also don't think it could have been released as the lock barrel had come out slightly and got caught in the frame. Hey ho

    Fair play and well done on being a new forum member who returns to respond, takes the comments on board and doesn't spit their dummy out, few and far between! :beer:
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