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Refund or replacement refused by sellar due to their 48hour damage report timescale

Philjhn · 2019-11-28 19:42:00

Hi I'm hoping someone here can advise me of my rights. I know that under consumer rights act 2015 i am entitled to a full refund within 30 days, however, the online company i have purchased bathroom wall panelling from have a 48 hour time limit to report damage/problems. I was not able to check the 2.4m x1m boards myself…

Comments

jaybeetoo Posts: 1,389 Forumite

29 November 2019 at 11:18PM

The 48 hour time limit is probably so they can claim from the courier for goods damaged in transit. After 20 days the courier (quite reasonably) would not entertain a claim for damage.

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