Webmail Issue a la 2 phones: help please!

Kaybenson

Good afternoon all,

A family friend has this issue which I need help to resolve. He set up a webmail on his phone through which he accesses his mails of his website. 4 days ago, he noticed that mails were not coming in so deleted the set up. He set it up again but was now encountering problems. His phones are Blackberry Key 2 and iPhone XS Max 512GB.
The following is the message that came up '' Your account(blabla@jj.com) can't be authenticated. Update your account settings and try again''
The domain was hosted on one. come. How could I get this sorted?

Thanks

dan958

They will need to make sure they have all the correct account settings, and then change to the correct settings on their phones mail app/ webmail system.

Normally, webmail systems are simple where you just enter in your username and password and then you sign in and can see all your mail. What system are they using exactly? Are they using something like Gmail with POP collection from a buisness emai?

DoaM

Has the webmail system enabled 2 factor authentication by default? (i.e. it may previously have been optional, but the provider has now enforced it. It was probably notified as coming in an email that the friend overlooked or binned as spam).

Kaybenson

DoaM wrote: »

Has the webmail system enabled 2 factor authentication by default? (i.e. it may previously have been optional, but the provider has now enforced it. It was probably notified as coming in an email that the friend overlooked or binned as spam).

He isnt a techie person. He actually owned the website and no one actually amend anything on the domain.

He was really frustrated.

DoaM

Doesn't matter if he owns the website - does he own the website hosting provider? Depending on who it's with, what I posted is still possible.

PS - that snippet of info is highly relevant, so why drip-feed info?

Kaybenson

dan958 wrote: »

They will need to make sure they have all the correct account settings, and then change to the correct settings on their phones mail app/ webmail system.

Normally, webmail systems are simple where you just enter in your username and password and then you sign in and can see all your mail. What system are they using exactly? Are they using something like Gmail with POP collection from a buisness emai?

I dont know the system he was using.

I knew he has a personal gmail account which he does NOT link to all these.

Kaybenson

DoaM wrote: »

Doesn't matter if he owns the website - does he own the website hosting provider? Depending on who it's with, what I posted is still possible.

PS - that snippet of info is highly relevant, so why drip-feed info?

Sorry, i only mention that to show that no one may have alter the already-set authentication.

The website is hosted by one.com

DoaM

So one.com could have changed things - maybe.

Neil_Jones

I don't think this is webmail you're referring to.
Webmail is traditionally going to Hotmail/Yahoo/Gmail's website (or the domain web mail portal) in a web browser and logging in (hence webmail) with a username and password. Webmail doesn't normally generate the sort of errors you've posted, they're usually limited to "we don't recognise this, try again".

I get the impression from the error you're setting up a mail app of some sort. Which isn't webmail in the traditional sense of the word.

As a related matter, Yahoo Mail changed their setup a while back to require specific app passwords for third party access (through Outlook or whatever). Could that be a similar sort of thing here?

You need really to be speaking to one.com.

DoaM

Neil_Jones wrote: »

As a related matter, Yahoo Mail changed their setup a while back to require specific app passwords for third party access (through Outlook or whatever). Could that be a similar sort of thing here?

You need really to be speaking to one.com.

Agreed.

Gmail do the same vis-a-vis app passwords. I won't be surprised if Hotmail (Outlook.com) do likewise.