Clicked and collected to find entirely the wrong item

SpartanMissile

My wife ordered a couple of items online from Debenhams and picked them up from the nearest store via click and collect, one of which was a hot sauce and peri salt gift set for £10.

On opening the parcels at home she found a £70 beard shaver instead of the peri peri. I assume someone somewhere is wondering how smearing their face in hot sauce will help with their male grooming.

So I assume these aren’t unsolicited goods as we are an item down so presumably a mix up.

Am I obliged to alert the store to their mistake? I accept it’s not mine to keep but I certainly don’t see that I should go to any effort to rerun the trimmer.

Does it make any difference that we collected it rather than them bringing it to my house?

Labsuper

Drop an email to the seller and let them know...it's the right thing to do.

powerful_Rogue

SpartanMissile wrote: »

My wife ordered a couple of items online from Debenhams and picked them up from the nearest store via click and collect, one of which was a hot sauce and peri salt gift set for £10.

On opening the parcels at home she found a £70 beard shaver instead of the peri peri. I assume someone somewhere is wondering how smearing their face in hot sauce will help with their male grooming.

So I assume these aren’t unsolicited goods as we are an item down so presumably a mix up.

Am I obliged to alert the store to their mistake? I accept it’s not mine to keep but I certainly don’t see that I should go to any effort to rerun the trimmer.

Does it make any difference that we collected it rather than them bringing it to my house?

Of course they're not unsolicited goods! Guessing you've googled to try and find a way to keep the mor expensive item?


What advice are you after as you don't want to goto any effort to return the item?

theonlywayisup

Cue the - I live 100 miles from a post office, have 10 kids and can't get out, am on death's door, need compensation for the hassle, am outraged - why do people post these sorts of questions?

Aylesbury_Duck

theonlywayisup wrote: »

Cue the - I live 100 miles from a post office, have 10 kids and can't get out, am on death's door, need compensation for the hassle, am outraged - why do people post these sorts of questions?

Because they're instinctively greedy but need others to validate their instinct.

NBLondon

SpartanMissile wrote: »

Am I obliged to alert the store to their mistake?

Does this really need to be asked? Common sense approach would be to e-mail or call and point out the mistake then see what happens. They may ask you to return to the store or arrange for you to send it back at their expense.

Presumably your wife still wants the stuff she actually ordered... so how is that going to happen unless you tell Debenhams?

Or is one of you thinking of growing a beard?

DoaM

NBLondon wrote: »

Or is one of you thinking of growing a beard?

I LOLed