Amazon returns

bobjake

In the live money programme tonight 26th Nov, Martin Lewis stated that you needed to be careful with sites such as Amazon if an item had to be returned abroad as this could be expensive.
However buried deep in Amazon's documents is this statement:-


[FONT=&quot]"If you order from a Marketplace Seller who dispatches from a location outside the UK you should be aware that Amazon’s return policy requires that international Marketplace Sellers either (1) provide a return address within the UK, (2) pay return postage costs or (3) provide a pre-paid return label. If a Seller doesn’t abide by this policy on an order you returned you can file an A-to-z Guarantee claim."[/FONT]

LilElvis

bobjake wrote: »

In the live money programme tonight 26th Nov, Martin Lewis stated that you needed to be careful with sites such as Amazon if an item had to be returned abroad as this could be expensive.
However buried deep in Amazon's documents is this statement:-


[FONT=&quot]"If you order from a Marketplace Seller who dispatches from a location outside the UK you should be aware that Amazon’s return policy requires that international Marketplace Sellers either (1) provide a return address within the UK, (2) pay return postage costs or (3) provide a pre-paid return label. If a Seller doesn’t abide by this policy on an order you returned you can file an A-to-z Guarantee claim."[/FONT]

Do you have a consumer rights question, or is this just a post for "information purposes" ?

bobjake

This is just information but this is such a confusing site I will probably not pass this way again.
It was to correct information Martin Lewis gave tonight.

custardy

bobjake wrote: »

This is just information but this is such a confusing site I will probably not pass this way again.
It was to correct information Martin Lewis gave tonight.

Then surely you would be better contacting him?

bobjake

If only I knew how to, that is what I would do, however the info is useful to anyone buying from foreign sellers on Amazin.

davidmcn

bobjake wrote: »

If only I knew how to

The "contacts" link at the bottom of this page seems a good place to start.

bobjake

The odds of him getting it seem very low.


MoneySavingExpert.com is used by millions of users each month, so it isn't possible for Martin or ourselves to respond to individual queries and give advice based on your own personal circumstances. We do have a number of site FAQs which may be helpful, and you can take a look here:

born_again

Twitter would be a good place given how often he posts on there.

bobjake

I can't imagine why anyone would use twit or face thing I can't see they are any use.
In the end I sent a real letter to the TV programme.