Switching to Eon - not a good start online

Toxteth_OGrady

I'm switching (back) to Eon and today was the first opportunity to enter my opening reads in my new Eon online account.

On clicking to submit each reading, I got an error message saying "something's gone wrong, please contact us.' :mad:

When I looked to re-enter via the 'submit readings' page it said 'we've got your opening readings, you cannot enter anymore readings.' However, there was nowhere to see what reading numbers I'd actual entered in readings history or anywhere else. Nor have I had an email confirmation that my opening reads have been successfully submitted. :mad:

I logged out of my account and logged back in. The opening page on my account still said, guess what? 'We need your opening meter readings.' :mad:

It's so poor it's laughable! How long have Eon had a website? If I were a web designer doing a site for an energy company I would ask them, "After the customer has signed in what's the first thing you want the customer to be able to do on the site?" To which I imagine the answer might be, "To input their meter readings and see the history of the readings they've entered."

Epic fail. :eek: :rotfl::rotfl::rotfl::rotfl:

On the plus side I went to Eon's online chat and only had to wait 5 minutes to speak to a rep. They confirmed that their system had the same opening reads as I had entered.

:cool:

TOG

Former_E.ON_Company_Representative:_Malc

Toxteth_OGrady wrote: »

I'm switching (back) to Eon and today was the first opportunity to enter my opening reads in my new Eon online account.

On clicking to submit each reading, I got an error message saying "something's gone wrong, please contact us.' :mad:

When I looked to re-enter via the 'submit readings' page it said 'we've got your opening readings, you cannot enter anymore readings.' However, there was nowhere to see what reading numbers I'd actual entered in readings history or anywhere else. Nor have I had an email confirmation that my opening reads have been successfully submitted. :mad:

I logged out of my account and logged back in. The opening page on my account still said, guess what? 'We need your opening meter readings.' :mad:

It's so poor it's laughable! How long have Eon had a website? If I were a web designer doing a site for an energy company I would ask them, "After the customer has signed in what's the first thing you want the customer to be able to do on the site?" To which I imagine the answer might be, "To input their meter readings and see the history of the readings they've entered."

Epic fail. :eek: :rotfl::rotfl::rotfl::rotfl:

On the plus side I went to Eon's online chat and only had to wait 5 minutes to speak to a rep. They confirmed that their system had the same opening reads as I had entered.

:cool:

TOG

Hello Toxteth_OGrady and thank you for coming back to us.

Thank you, too, for letting us have your opening meter readings and I'm sorry you received an error page. Not sure why this message popped up after the readings had been successfully logged. It only usually appears when there's a difficulty with the readings. I'll pass this on to our website people.

We'll be in touch again once the switch has gone through. The first time you log in once the account is fully live, you'll be shown a summary screen of the key activities you can carry out through your online account.

There's an online tool you can use now that lets you see where you are on your journey and what will be happening next. This is the 'track my switch' tool.

Sorry again for the unwelcome message Toxteth_OGrady and glad our Live Chatters we're able to help.

Malc

GunJack

Nice to see you still around these parts Tox

Toxteth_OGrady

GunJack wrote: »

Nice to see you still around these parts Tox

Thanks GJ. :j

:cool:

TOG

Toxteth_OGrady

E.ON_Company_Representative:_Malc wrote: »

I'm sorry you received an error page. Not sure why this message popped up after the readings had been successfully logged. It only usually appears when there's a difficulty with the readings. I'll pass this on to our website people.

Annoyingly Eon are now pestering me by email for my opening meter reads!! :mad:

Also my online account dashboard is still showing that I need to provide opening reads but when I select to enter, the next page says my opening reads have already been provided.

Poor IT.

thorganby

Doesn't bode well for when eon merge npowers customers with their own, on an already overstretched IT system.

Could be another energy accounting disaster like Scottish Power suffered.

Who was it said "stick with the big six and you won't go far wrong"!

Gerry1

thorganby wrote: »

Doesn't bode well for when eon merge npowers customers with their own, on an already overstretched IT system.

Could be another energy accounting disaster like Scottish Power suffered.

Who was it said "stick with the big six and you won't go far wrong"!

And Ulster Bank, NatWest, RBS, the Totally Screwed Bank... Nor will it help if you lose years of expertise by sacking half your IT staff and doubling the workload of those that remain.

Former_E.ON_Company_Representative:_Malc

Toxteth_OGrady wrote: »

Annoyingly Eon are now pestering me by email for my opening meter reads!! :mad:

Also my online account dashboard is still showing that I need to provide opening reads but when I select to enter, the next page says my opening reads have already been provided.

Poor IT.

Sorry for the annoyance Toxteth_OGrady.

It can take several days to put through your readings. During this time, you'll stay at the meter reading stage of your switch despite having given them to us. This means you'll receive emails and online messages as you describe.

As you've kindly given us your readings please ignore these additional messages. There's nothing for you to do and we'll be in touch again once the switch is complete.

Totally understand how annoying it can be to receive requests for something you've already done. We do take somewhat of a 'belt and braces' approach when we're after opening meter readings. Regrettably, not everyone is as quick to respond as you and a lot of other MSE users when it comes to sending this information.

Sorry again for the annoyance Toxteth_OGrady and have a good weekend.

Malc