Gas Meter display is blank - Octopus Energy not responding

lindens

A few months ago Octopus emailed as we hadn't had an actual reading of the gas meter for some time. My bad as the gas meter is at ground level behind the sofa, and impossible for someone with varifocals to read!
I realised i could position my smartphone and take a photo of it instead so I did this and the meter digital screen was blank. I emailed them several times, each time i got a robotic reply saying my meter had probably just gone to sleep and try this blah blah. But that didnt work
Then the meter reader actually came round by coincidence and agreed the meter display was broken and not gone to sleep. He said he would report it.
After a month nothing happened so I have since emailed twice again, no reply
I really dont want my bills continuing to be possibly inaccurate especially over the winter, but am at a loss as to what to do next!

Gerry1

Submit a formal complaint by letter and ask for the matter to be rectified promptly, or for a deadlock letter to be sent. State that you need to have accurate and timely readings so that you can control your usage accurately and not have any problems with estimated bills and direct debit increases. Also state that if they do not take swift and effective action (probably as simple as changing the battery in the meter) you will go to the Ombudsman upon receipt or after eight weeks if it's not received.

When the battery is changed or the meter is replaced, make sure that a reading is taken and that you are shown how it's been generated. Also check that any new meter starts with a reading of zero. If necessary, challenge any estimated bill that results if you don't believe it's fair.