TSB - Unexpected Letter

stclair · 23 November 2019 at 11:07AM

I received a letter today from the TSB saying they’ve reviewed my complaint regarding IT failures in May 2018 and I’m getting an extra £122 compensation by the end of December.

Has anyone else had one?

Zanderman · 23 November 2019 at 11:23AM

So this is a second offering of compensation? How long ago was the first one?

stclair · 23 November 2019 at 11:32AM

Zanderman wrote: »

So this is a second offering of compensation? How long ago was the first one?

Yes it’s a second offering I was compensated originally back in May 2018. My OH has also received the same letter.

deinoflex · 23 November 2019 at 7:34PM

My partner also had a letter today promising £140 for an incident in May 2018. She was paid £10 at the time I think.

GTR_King · 23 November 2019 at 8:57PM

I Haven't received the letter yet and I am with TSB

MDMD · 23 November 2019 at 9:19PM

I got one a few weeks ago. £95 I think. The letter didn’t say why but I think it might have been when I complained that I hadn’t had my £5 cash back that they used to pay on the CC.