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East Midlands Airport Extortion
vintner55
Posts: 91 Forumite
Picked up my husband last Thursday evening. Used the Rapid Drop Off area which is £3 for 10 minutes and £1 per minute thereafter. Quite prepared to pay the £3. Husband was there at the side of the road, picked him up and should have been out of the area well within 5 minutes let alone 10 BUT the airport road outside the barrier was completely congested so cars couldn't get out through the barrier.
At the barrier I tried to speak to someone on the intercom to say it was not our fault that we had been there so long but there was no reply. In the end I just paid up by credit card, £10, as it would just have carried on charging us more and we wanted to get home.
I have complained to EMA who just say that they are aware of congestion issues and have added my comments to those already assembled. They have refused my request for a refund of the £7 incurred against my will. Has anyone any idea of any further steps I can take? Can't even complain to my MP as we are in the election period. I really feel I have been mugged and EMA have no incentive to do anything about it as they are coining it in.
At the barrier I tried to speak to someone on the intercom to say it was not our fault that we had been there so long but there was no reply. In the end I just paid up by credit card, £10, as it would just have carried on charging us more and we wanted to get home.
I have complained to EMA who just say that they are aware of congestion issues and have added my comments to those already assembled. They have refused my request for a refund of the £7 incurred against my will. Has anyone any idea of any further steps I can take? Can't even complain to my MP as we are in the election period. I really feel I have been mugged and EMA have no incentive to do anything about it as they are coining it in.
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Comments
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try a chargeback on your credit card?
how did you complain to the airport - was it on the phone?From the Plain Language Commission:
"The BPA has surely become one of the most socially dangerous organisations in the UK"0 -
Congestion no doubt exacerbated by the recent introduction of VCS's scamera van, panicking everyone into the drop-off zone like frightened sheep into a pen in order to avoid not a £10 charge, but one ten times higher!Please note, we are not a legal advice forum. I personally don't get involved in critiquing court case Defences/Witness Statements, so unable to help on that front. Please don't ask. .
I provide only my personal opinion, it is not a legal opinion, it is simply a personal one. I am not a lawyer.
Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.Private Parking Firms - Killing the High Street0 -
Thanks I'll try the credit card route. I complained by e-mail, backwards and forwards as they deliberately misunderstood the complaint at first.0
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Credit card company was no help. They say payment is acceptance of the charge. They did give me the number of the Citizens Advice Bureau. I talked it through with them and have sent EMA a formal letter of complaint so we'll see what happens.0
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Have you complained to Trading Standards?
If that fails issue a claim for £7.00 plus a reasonable amount for your time, say £25. I am willing to bet that they would settle rather than go to court.You never know how far you can go until you go too far.0
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