First Direct Scam

canon_fanatic

I cannot believe that First Direct, who I have always had great admiration for, have not warned their customers that scammers are phoning their customers, "ghosting" the FD telephone number. They have all your details, ask exactly the same security questions and then proceed to tell you that there has been suspicious activity on the account. They list your transactions, so must have hacked the mainframe. They then take take you through a procedure to "reclaim" the money, but instead they are taking money out. When it is discovered, it will take you over 50 minutes to be put through to the fraud team (which never happened) - time that is lost when it would have been possible to recover the money. If a car manufacturer kept quiet about a fault on their car, the lawyers would have a field day. Come on FD, live up to your promises and come clean. I will not be answering any calls from the bank as it cannot be trusted.

J_B

Important notes
Your security is naturally one of our biggest concerns, so we do everything we can to keep your details safe. To confirm this email is from us, always look for the last three digits of your postcode here. We will NEVER ask you for personal information such as your user ID, password, or account numbers

NotRichAtAll

I think the only thing on this thread that cannot be trusted is maybe yourself

SnowTiger

canon_fanatic wrote: »

I cannot believe that First Direct, who I have always had great admiration for, have not warned their customers that scammers are phoning their customers, "ghosting" the FD telephone number.

Being scammed appears to be a hobby.

https://forums.moneysavingexpert.com/showpost.php?p=37330630&postcount=921:

I have just discovered I have also been scammed and asked for a refund...

canon_fanatic wrote: »

Just received an item from this company with an advice note. I have never opened an account with this company, but after looking at all the reviews it seems I am not alone. Are they running a scam...

Ben8282

Can't believe you fell for it.

[Deleted User]

“Hacked the mainframe”

Someone’s been watching too many Matrix films tonight...

Blackbeard_of_Perranporth

canon_fanatic wrote: »

I cannot believe that First Direct, who I have always had great admiration for, have not warned their customers that scammers are phoning their customers, "ghosting" the FD telephone number. They have all your details, ask exactly the same security questions and then proceed to tell you that there has been suspicious activity on the account. They list your transactions, so must have hacked the mainframe. They then take take you through a procedure to "reclaim" the money, but instead they are taking money out. When it is discovered, it will take you over 50 minutes to be put through to the fraud team (which never happened) - time that is lost when it would have been possible to recover the money. If a car manufacturer kept quiet about a fault on their car, the lawyers would have a field day. Come on FD, live up to your promises and come clean. I will not be answering any calls from the bank as it cannot be trusted.

Come now OP, you didn't fall for it, surely. No I will be direct then.


How much money did you lose to this scam?

born_again

So did you tell First Direct then?

abz88

canon_fanatic wrote: »

I cannot believe that First Direct, who I have always had great admiration for, have not warned their customers that scammers are phoning their customers, "ghosting" the FD telephone number. They have all your details, ask exactly the same security questions and then proceed to tell you that there has been suspicious activity on the account. They list your transactions, so must have hacked the mainframe. They then take take you through a procedure to "reclaim" the money, but instead they are taking money out. When it is discovered, it will take you over 50 minutes to be put through to the fraud team (which never happened) - time that is lost when it would have been possible to recover the money. If a car manufacturer kept quiet about a fault on their car, the lawyers would have a field day. Come on FD, live up to your promises and come clean. I will not be answering any calls from the bank as it cannot be trusted.

Do they have your details though? Or do they say "what is your user name, what is the 2nd, 3rd digit of your password" and then just confirm the information you have offered them is correct?
And by "hacked the mainframe", do you mean they go onto the online banking portal and fill in the details you have given them followed by "we have just sent and authentication code to your email/mobile, can you confirm what it is?"

zoanddav

Unfortunately I have ‘fallen for this scam’ yesterday and I’m still waiting for a call back from FD. Does anyone know how likely it is to get your money back?

DCFC79

zoanddav said:

Unfortunately I have ‘fallen for this scam’ yesterday and I’m still waiting for a call back from FD. Does anyone know how likely it is to get your money back?

Should have really started your own thread.

How can you fall for it ?
Any email from FD (well any bank in fact) tells you not to divulge any information.