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How to claim written off fire damage items on home contents insurance?

littlerock Posts: 1,774 Forumite

20 November 2019 at 3:43PM in Insurance & life assurance

Back in the summer my next door neighbours set their house on fire. As they were massive hoarders it took several hours and a lot of water over severa.days, to put it out. My house and property suffered a lot of smoke and water damage. Fortunate I was fully insured.

My contents insurers sent in their loss adjusters and their team photographed and cleared out a lot of my water and smoke damaged contents. They left me lists of everything removed, carefully documented and told me to expect an offer in a few months time, around now. Instead yesterday I got a call from their senior loss adjuster, asking where my claim was. He said I have to claim and then they decide what to offer. How does it usually work?

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How to claim written off fire damage items on home contents insurance?

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