We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
Thomas Cook customers left confused by emails from claims firms - MSE News

Former_MSE_Naomi
Posts: 519 Forumite



Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms...
Read the full story:
'Thomas Cook customers left confused by emails from claims firms'

Click reply below to discuss. If you haven’t already, join the forum to reply.
'Thomas Cook customers left confused by emails from claims firms'

Click reply below to discuss. If you haven’t already, join the forum to reply.
0
Comments
-
Would be better if the email contained your address or some other personal information so you know its genuine. Abit like banks do by including your postcode so you know its from them
The way they're doing it is leaving it open to abuse by scammers0 -
I received a message from Protect Claims. Suspecting this was a scam, I called and verified with CAA as it was a very simple, quite poorly formatted email. Having confirmed it was genuine, I sent the required documents yesterday (again....as I had already sent these to the CAA with my claim).
Today I have received a confirmation from Protect Claims that "I should expect to receive a response within 60 working days. That would make almost 120 days in total from my original claim with the CAA. Complete utter shambles.0 -
:T I submitted a claim as soon as the site went live, this morning the money was in my bank 23 Nov, I booked with a CC
0 -
Hi has anyone received refund yet paid by cash submitted my online claim on 10 October and herd noting back any info would be great thanks0
-
Are you going to be asking this question in every Thomas Cook thread?0
-
I have had my refund. I paid via Credit card too. xSeptember 2017 Debt = £25330
Starting afresh.
You can do anything if you put your mind to it. x0 -
Bradders1983 was that question for me0
-
Sank99 have u paid by cash too?0
-
Oh for crying out loud.0
-
What do u mean I am new to this kind of stuff so take it easy on me and don’t be so rude!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350K Banking & Borrowing
- 252.7K Reduce Debt & Boost Income
- 453.1K Spending & Discounts
- 243K Work, Benefits & Business
- 619.8K Mortgages, Homes & Bills
- 176.4K Life & Family
- 255.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards