Thomas Cook customers left confused by emails from claims firms - MSE News 20 November 2019 at 3:12PM in Overseas holidays & travel planning 14 replies 1.7K views

Former_MSE_Naomi

Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms...

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'Thomas Cook customers left confused by emails from claims firms'

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bobblebob

Would be better if the email contained your address or some other personal information so you know its genuine. Abit like banks do by including your postcode so you know its from them


The way they're doing it is leaving it open to abuse by scammers

Sank99

I received a message from Protect Claims. Suspecting this was a scam, I called and verified with CAA as it was a very simple, quite poorly formatted email. Having confirmed it was genuine, I sent the required documents yesterday (again....as I had already sent these to the CAA with my claim).

Today I have received a confirmation from Protect Claims that "I should expect to receive a response within 60 working days. That would make almost 120 days in total from my original claim with the CAA. Complete utter shambles.

peter_percent

:T I submitted a claim as soon as the site went live, this morning the money was in my bank 23 Nov, I booked with a CC

Sarahmcg121

Hi has anyone received refund yet paid by cash submitted my online claim on 10 October and herd noting back any info would be great thanks

bradders1983

Are you going to be asking this question in every Thomas Cook thread?

Willowtree222

I have had my refund. I paid via Credit card too. x

Sarahmcg121

Bradders1983 was that question for me

Sarahmcg121

Sank99 have u paid by cash too?

bradders1983

Oh for crying out loud.

Sarahmcg121

What do u mean I am new to this kind of stuff so take it easy on me and don’t be so rude!