Thomas Cook customers left confused by emails from claims firms - MSE News

Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms...
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'Thomas Cook customers left confused by emails from claims firms'
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  • bobblebob
    bobblebob Posts: 1,067 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Would be better if the email contained your address or some other personal information so you know its genuine. Abit like banks do by including your postcode so you know its from them


    The way they're doing it is leaving it open to abuse by scammers
  • I received a message from Protect Claims. Suspecting this was a scam, I called and verified with CAA as it was a very simple, quite poorly formatted email. Having confirmed it was genuine, I sent the required documents yesterday (again....as I had already sent these to the CAA with my claim).

    Today I have received a confirmation from Protect Claims that "I should expect to receive a response within 60 working days. That would make almost 120 days in total from my original claim with the CAA. Complete utter shambles.
  • peter_percent
    peter_percent Posts: 37 Forumite
    edited 23 November 2019 at 9:53PM
    :):T I submitted a claim as soon as the site went live, this morning the money was in my bank 23 Nov, I booked with a CC
  • Hi has anyone received refund yet paid by cash submitted my online claim on 10 October and herd noting back any info would be great thanks
  • Are you going to be asking this question in every Thomas Cook thread?
  • I have had my refund. I paid via Credit card too. x
    September 2017 Debt = £25330

    Starting afresh.

    You can do anything if you put your mind to it. x
  • Bradders1983 was that question for me
  • Sank99 have u paid by cash too?
  • Oh for crying out loud.
  • What do u mean I am new to this kind of stuff so take it easy on me and don’t be so rude!
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