Homeserve problem

Ivrytwr3

Evening all,

First of all i have been a customer of Homeserve for a few years and although some have had issues, i have found them to be very good. However, i would appreciate some advice with regards to a recent call out:

We recently had an electrical issue in our home and raised a claim with Homeserve on 9 Nov 19. On 10 Nov 19, an engineer visited and established that a new fuse board was required, in order to provide power to the home the engineer moved all power to one ring. The engineer advised that another engineer would visit once the new fuse board was ordered and delivered.

The following day our washing machine power/circuit board failed – we put this down to bad luck/timing.

We had another engineer visit to confirm the parts required, but who also stated that the fuse panel was left exposed. The engineer fitted covers to the exposed switches and confirmed the parts required.

On 19 Nov 19 the first engineer who visited the property arrived to fit the new fuse board. When carrying out checks he stated that the issue with the electrics was the fridge freezer and although it was working it was dangerous to use and we require a new one. It is worth noting that the washing machine and fridge freezer are located in the same room and on the same double wall socket.

Both the Fridge Freezer and washing machine are Samsung appliances, less than 5 years old and both have failed in the last 9 days since the electric was moved to one ring.

My queries are:

• Why is the fridge freezer ‘dangerous’ – this was not explained.

• Who will pay for 2 repair/replacement appliances?

• Should 2 new appliances be installed, will they both be damaged when switched on?

I'm a pragmatic type of person, so i am not sure if we need to suck up the costs of 2 new appliances or if in some way this is the fault of Homeserve for not completing the work in a legal manner - ie moving all electric to one ring and leaving live wires exposed.

I would appreciate any advice.

Is HomeServe company representative still active here?

Thanks all

TELLIT01

Clearly if there was a pre-existing fault with the fridge freezer it's your own responsibility to replace it. HomeServe won't cover that. Proving that any fault was caused by the changes done by the electrician is likely to be extremely difficult.