Can't login to Revolut. How to contact them when the only way is to message via the chat?

bp5678 · 19 November 2019 at 3:15PM

I have a Revolut account but then all of a sudden it "forgot" my automatic login. I was presented with a page which asked for my mobile phone number.

Once I gave this, it asked me to "create a password" (which is strange as it suggests I'm not an existing member if I'm creating a password). I did this anyway.

Next it asks me for my first name, last name, date of birth and postcode. Once I gave this information a message appeared saying they recognise my details and asks if I'm already a member.

If I choose "yes" it asks for my new mobile phone number despite my number being exactly the same. When I put in the same number it comes up with an error message saying the number is the same.

If I choose "no" then it takes me my mobile phone number, and then asks for my first name, last name, DOB & postcode again. I enter all of this and click continue and then it says we recognise you please confirm if an existing member or not.... and I continue in this never ending cycle over and over again.

I am struggling to contact someone regarding this since I cannot reach the "chat" part of the app to discuss it. I also can't seem to message them any other way ie no phone number and cannot Facebook message the Revolut page.

Please could someone help?

born_again · 19 November 2019 at 4:29PM

+44 (0) 203 322 83 52

Also available via the usual social media feeds.

armyoftwo · 20 November 2019 at 4:12AM

I had a similar issue. I ended up using my partners account to start a live chat. If you have a friend or family member who has an account with revolution, contact them from there.

bp5678 · 20 November 2019 at 3:06PM

born_again wrote: »

+44 (0) 203 322 83 52

Also available via the usual social media feeds.

I've already called that number. It's an automated number where you can't speak to a member of staff. Basically all answers are "use the chat to get help from a live agent".

Similarly, I messaged them on Facebook and got an automated message saying to get in contact via the chat.