Amazon - TV Purchase not as described.

neilmcl

Ganga wrote: »

So are they entitled to a discount or not? i suspect not but Amazon may give something rather than transport costs,refunds etc.

No they're not.

neilmcl

the_lunatic_is_in_my_head wrote: »

Section 20 referred to above mentions:

(9)The consumer’s entitlement to receive a refund works as follows.
(10)To the extent that the consumer paid money under the contract, the consumer is entitled to receive back the same amount of money.
(11)To the extent that the consumer transferred anything else under the contract, the consumer is entitled to receive back the same amount of what the consumer transferred, unless subsection (12) applies.
(12)To the extent that the consumer transferred under the contract something for which the same amount of the same thing cannot be substituted, the consumer is entitled to receive back in its original state whatever the consumer transferred.

In that sense transferred appears to be referring to payment other than money.

Which appears to say if you paid for your goods with something else and the trader can not cut that into two parts then the right to a part refund doesn't exist.

Would be nice if they wrote these things in nice, easy words for the layman to understand.

Then there wound't be a need for the legal profession, bit like turkeys voting for xmas

Labsuper

neilmcl wrote: »

Then there wound't be a need for the legal profession, bit like turkeys voting for xmas

Who is wounded?

unholyangel

the_lunatic_is_in_my_head wrote: »

Would be nice if they wrote these things in nice, easy words for the layman to understand.

http://www.legislation.gov.uk/ukpga/2015/15/notes/division/3/1/3/4/6

:whistle:

134.This section provides for the consumer’s rights to reduction of the purchase price or to reject the goods and obtain a (partial) refund. These are generally available if repair or replacement of the goods has not been possible or has not corrected the fault. Under subsection (4), if the consumer transferred something other than money for the goods, and the thing transferred cannot be returned in the same state or divided sufficiently to give back to the consumer the appropriate amount the consumer may not seek a reduction in the purchase price.

And OP what would the price difference be between what you paid for versus what you received? Thats generally the aim of the reduction in price - if its a reasonable amount and around the same it will cost them to collect it, then they might be more inclined to agree.

born_again

Has the OP asked amazon if they were prepared to offer a discount?

If so how much was the item and how much are they looking at.

the_lunatic_is_in_my_head

unholyangel wrote: »

http://www.legislation.gov.uk/ukpga/2015/15/notes/division/3/1/3/4/6

:whistle:




And OP what would the price difference be between what you paid for versus what you received? Thats generally the aim of the reduction in price - if its a reasonable amount and around the same it will cost them to collect it, then they might be more inclined to agree.

Thanks, never looked at the notes before, very handy.

So if the goods don't conform and it's not possible to replace or repair, one repair or replacement has occurred or the trader can't repair or replace within a reasonable time or without significant inconvenience and has paid by something that can be divided then the consumer does have the right to require the trader to provide a part refund.