AO.com holding charge legal?

born_again

Diem1000000 wrote: »

Very cynical indeed! :rotfl:

If I'd wanted to do that I would just have told them it was faulty or that I hadn't used it. But as stated above that wouldn't be right. :A

Glad you took no offence as none was meant. :T

Diem1000000

Just a quick update on this.

As I really was unhappy with the light bleed on this set AO.com advised me to send pictures to Philips so they could advise if the bleed was within tolerance.

As I was taking the pictures I noticed that the screen in the bottom left hand corner actually had a gap between it and the frame of about 3mm (this was flush on all other sides) where you could see the backlight coming through.

Philips confirmed this was a manufacturing fault and I returned the set for a full refund.

Happy days!

Merry Christmas all :beer:

Boohoo

Diem1000000 wrote: »

Just a quick update on this.

As I really was unhappy with the light bleed on this set AO.com advised me to send pictures to Philips so they could advise if the bleed was within tolerance.

As I was taking the pictures I noticed that the screen in the bottom left hand corner actually had a gap between it and the frame of about 3mm (this was flush on all other sides) where you could see the backlight coming through.

Philips confirmed this was a manufacturing fault and I returned the set for a full refund.

Happy days!

Merry Christmas all :beer:

So you never noticed the 3mm gap before ?


Good to see you got the payout and i hope you enjoy the Xmas hamper you will be getting from Philips or AO.com as compo.

Diem1000000

I actually didn't. Not until I got close enough to try to take a picture. I was more focused on how it looked from my seating position :doh:

And no compo. Manufacturing faults happen. Just happy to have it resolved and have my refund. AO.com were excellent overall. I will definitely buy from them again.