Missed PayPal Dispute - £400 Down And No Item Back

shaun_from_Africa

born_again wrote: »

You would have to guess the the buyer had proof that it was fake for PayPal to start the dispute. If they did then it is not legal to send counterfeit goods through the post.

This is one one of those often read beliefs that in most cases is not actually true.
The only counterfeit goods that it is prohibited to send through the inland postal system in the UK are currency, banknotes and postage stamps.
It can be illegal to send counterfeit goods internationally, but this depends on the type of item and the countries of posting and destination.

Mat_Demoz

soolin wrote: »

You have no argument with PayPal, without your input there was nothing else they could do .epnding on your time frame though you have nothing to lose by phoning them and telling them buyer has returned a significantly used bag and you believe they are abusing the SNAD system.

You still have a small claims option against the buyer, but it will cost you money and might be a gamble.

I've called them already but unfortunately they've not been useful at all and just sent me back to the buyer to email. I think I'm going to email the buyer, with proof the bag is real, and present two options: take the bag back knowing that it's now 100% genuine or unfortunately I will have to pursue a small claims court.

Thanks for your advice, by the way. Much appreciated - £400 is a lot of money to me to suddenly go missing so I need all the help and advice I can get.

waamo

Mat_Demoz wrote: »

I've called them already but unfortunately they've not been useful at all and just sent me back to the buyer to email. I think I'm going to email the buyer, with proof the bag is real, and present two options: take the bag back knowing that it's now 100% genuine or unfortunately I will have to pursue a small claims court.

Thanks for your advice, by the way. Much appreciated - £400 is a lot of money to me to suddenly go missing so I need all the help and advice I can get.

If you are making genuine threats of court action then it has to be done through the post. You cannot email a letter before claim.

LadyDee

Send the letter by ordinary 1st class post from a PO so you get proof of posting. The letter is deemed to have been received 2 or 3 days after posting. Do not send by signed for as your buyer can refuse the letter.

Mat_Demoz

Once I've got authentication the bag is real, would that void the buyer's original refund dispute? As this was based solely on her assumption the bag is fake?

Would appreciate any advice on the strength of my case.

DoaM

Why are you flogging a dead horse? The Paypal route is closed ... for good reason or not, you didn't respond to the Paypal investigation so they found in favour of the buyer. Job jobbed. Any follow up will not be via Paypal. As far as they are concerned it's done and dusted.

If you're meaning "will proof of authenticity give me a solid foundation to make a (small) claim against the buyer for loss of value due to their handling of the goods"? Probably.