Gas meter problem

GDB2222

I’ve just been asked about a gas key meter that has shut itself off because of battery failure. I told her to contact her energy supplier to get it fixed. Any idea how long that takes? Eon, by the way.

jefaz07

Normally a 4 hour response.
If you call a gas network they won’t be able to exchange this. Or at least NGN doesn’t.

GDB2222

jefaz07 wrote: »

Normally a 4 hour response.
If you call a gas network they won’t be able to exchange this. Or at least NGN doesn’t.

Thanks. 4 hours should be okay.

Former_E.ON_Company_Representative:_Malc

GDB2222 wrote: »

I’ve just been asked about a gas key meter that has shut itself off because of battery failure. I told her to contact her energy supplier to get it fixed. Any idea how long that takes? Eon, by the way.

Hello GDB2222 and sorry for the late reply - just spotted your post.

jefaz07 is spot on. We'll attend prepayment gas meters which are off supply due to a battery failure within 4 hours of being told.

If this is still outstanding, please talk to our specialist Prepayment Emergency Call Out (ECO) team. They're open 24 hours a day and their contact details are on our website.

Please ignore this if already fixed and sorry again I missed your question before.

Malc