Plumbers failed to stop leak 3 times

Blasie

My new shower leaked from the bottom seals onto the floor a day after the plumber had installed the shower unit.
They sent a man round to re-seal the joints etc and within a few days the shower leaked again, again I phoned them and they sent the plumber round again - again he sealed the inside and outside of the shower unit. The door also looks wonky and does not fit correctly which I pointed out to them.
That was 3 weeks ago, just got out of the shower again and noticed the water had again seeped out of the shower onto the floor.
It's not condensation or anything else, and I waited more then the recommended time to let the sealant dry before using the shower.
My question is: I have lost faith in the plumbers now. What is my next course of action?

Aylesbury_Duck

Get someone else in to fix it.

JimmyChanga

If you have a spirit level check for plumb on the base and door.

Direct the shower head towards the door and stand outside to see where the water is coming from.

Blasie

I've directed the shower head towards the door and stood outside to see where the water is coming from, it's coming from the 2 same places, and now another place in the corner.
The plumb levels look OK.
I have no faith in them at all now, and to keep getting them back in seems to be fruitless. Would trading standards be a good idea?

JimmyChanga

I've directed the shower head towards the door and stood outside to see where the water is coming from, it's coming from the 2 same places, and now another place in the corner.

Without a picture it's hard to work out. Is the silicone seal faulty or is it leaking from the bottom of the door. The doors usually have a gutter system for water that collects at the bottom to go back into the shower pan. Any crud that's in the way, blocking drainage holes etc, can cause issues with water spilling out.

Also silicone in such areas where it shouldn't be can cause it. Check around the whole door that it is clean and no tile grout etc.

Belenus

Blasie wrote: »

...again he sealed the inside and outside of the shower unit.

This may not be relevant to your shower unit but, on my shower door the instructions say specifically to seal the outside only.

That allows any water that gets into the door assembly can drain into the shower tray.

Is it possible that may apply in your case?

Edit: Jimmy suggests something similar.

JimmyChanga wrote: »

..Also silicone in such areas where it shouldn't be can cause it. Check around the whole door that it is clean and no tile grout etc.

Jackmydad

What Jimmy and Belanus said. Mine's the same. Outside sealant only on the enclosure to allow it to drain into the tray.

Aylesbury_Duck

Blasie wrote: »

I have no faith in them at all now, and to keep getting them back in seems to be fruitless. Would trading standards be a good idea?

What do you want to achieve?

If you can't fix it yourself using the good suggestions on here, get someone in to do it and bill the original installer for the cost. You may not get anywhere but it depends how far you want to push it.

andyhop

You must never seal the inside of the enclosure, you are just trapping water

Most enclosures are not power shower proof, very. Few brands now will warranty against leakage on direct spray