Dealer forgot to send V5C... a YEAR ago!

WASD42

Good day everyone!

I've bought a pre-reg car from a dealership in December 2018 and was a pretty happy owner of a brand-new car for almost a year now. But, as I found out a hard way a few days ago, I am actually not a registered owner of it, as the dealer forgot to send V5C to DVLA, and I completely forgot to chase them for it after a month of continues issues with them (they didn't have a second key, then they found it; then didn't have a certificate, and found it later; the car had multiple issues at first too and spent two weeks in the service, etc. ).

Anyway, here I am with a second Debt Collection notice (160 quid + service fees) for an unpaid Parking Notice with a Due Date of 20 Nov that the dear dealer forwarded me via email when they finally realized that they don't actually own the car. I, of course, was not aware of this Notice as it was sent to the Dealer back in August, and moreover, the Collectors Agency, DVLA and a Parking Enforcement company refuse to discuss the case or give any details about the Notice with me as I am not a registered owner of a bloody car!

The manager who've sold me the car just called me back after 3 days of silence just to say that he had now sent V5C to DVLA so I should receive a new one by post in a few weeks, and I can pay the debt now. I was slightly shocked by his approach (not even said "Sorry, pal"!) and not going to pay anything.

But most importantly I am not sure what to do next. Was the car taxed (he collected payment on the day of the deal and I have a receipt) and in whose name? Is the insurance valid? Are there any other complications I should be aware of? Does it devaluate the car itself? Should I chase the dealer for compensation?

Thanks in advance!

Carrot007

Why did you not chase the certificate afte a month?


Any sane person would have.


Even if you have to pay for a forced new certificate and then issue a small claims to the dealer (you would try them first of course).


As for your assumedly nonsence private parking infractions, stop parking liek an idiot, but do go to the relivent forum for help. You do not need to pay.


Also THERE IS NO SUCH THING AS AREGISTERED OWNER. Maybe you are not capable of owning a car?

WASD42

That's the most useful reply, thanks, Carrot007! I hope that someone else can add something to your post though.

missile

I had an issue where dealer put incorrect address on my V5C, it was really difficult to resolve with DVLA and dealer was no help.

If I were you, I would:

Check tax (VED) status on line
Contact DVLA to confirm they have received change of owner.
Pay the fine.
Name and shame the dealer.
Write a letter of complaint to the dealer principal.
Copy to the Vehicle Manufacturer complaints department.

and of course take the car elsewhere for service & repair

gabbleRatchet

If the parking charge is from a private parking company it’s not a “fine”

Ask about it here

https://forums.moneysavingexpert.com/forumdisplay.php?f=163

or here

http://www.pepipoo.com/

for a more sensible answer

Arklight

It's up to you to make sure you have a valid V5C. It's probable that an assumption (that you will have agreed to) of your car insurance is that you are the registered keeper of the vehicle.

Slightly concerning you don't appear to know if your vehicle is taxed either. You can look this up in about 30 seconds online.