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Unable to cancel part of a multi-order
kangoora
Posts: 1,193 Forumite
Tonight I've had the same buyer buy 3 different items. They've appeared as a multi-order as I have that enabled. 2 are free P&P (including the item to be cancelled) and 1 is plus P&P if it helps at all.
An hour later I got a mesage from them saying they want to cancel one of the items. I don't seem to have an option to cancel part of the sale.
Clicking on order details brings up the 3 items with only 'Leave Feedback' and 'contact buyer' next to each item - if I click on additional actions I only get these options for each one:
If I click on the individual item in the list i go to the individual item sale page (naturally) - but there is no option on there to cancel the sale of that item.
If I click on 'See all orders' I can cancel all 3 items as a single order but it seems I can't cancel an individual item within the order.
Am I missing something obvious or do I really need to cancel the entire order and relist all of them for the buyer to re-purchase 2 of the items?
An hour later I got a mesage from them saying they want to cancel one of the items. I don't seem to have an option to cancel part of the sale.
Clicking on order details brings up the 3 items with only 'Leave Feedback' and 'contact buyer' next to each item - if I click on additional actions I only get these options for each one:
- Contact buyer
- Leave feedback
- Add tracking
- Sell similar
If I click on the individual item in the list i go to the individual item sale page (naturally) - but there is no option on there to cancel the sale of that item.
If I click on 'See all orders' I can cancel all 3 items as a single order but it seems I can't cancel an individual item within the order.
Am I missing something obvious or do I really need to cancel the entire order and relist all of them for the buyer to re-purchase 2 of the items?
0
Comments
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I seem to remember having this issue myself, I couldn't see anyway at all to cancel one order from a combined sale.
Try phoning ebay, I think they helped me but it was a while ago and I have no recollection of what they suggested.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
It's done through "Send payment details", in there you can tick which items to include in the invoice, and update the postage and discounts, I last did this a month or so ago, so I hope it's still there.Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.0
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