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Still given council tax bill for the remainder of the year even though I told council my move date?

user225688
user225688 Posts: 146 Forumite
100 Posts First Anniversary
edited 15 November 2019 at 7:51PM in House buying, renting & selling
I told them the exact date I am going to be moving from my rented property (in just over a week) but they respond to me just saying that it has been acknowledged and it has increased by £100 because I have moved out of the LA (presumably meaning Local Authority); how does it go up (!) for moving away and not to 0!?

Comments

  • lincroft1710
    lincroft1710 Posts: 19,515 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Because of the way CT bills are calculated over the months you may not have paid enough yet.
    If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales
  • G_M
    G_M Posts: 51,977 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    The council will be in a much better position than anyone here to explain how they have calculatd what you owe.
  • CIS
    CIS Posts: 12,260 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    user225688 wrote: »
    I told them the exact date I am going to be moving from my rented property (in just over a week) but they respond to me just saying that it has been acknowledged and it has increased by £100 because I have moved out of the LA (presumably meaning Local Authority); how does it go up (!) for moving away and not to 0!?


    They will apportion the charge as appropriate but what is the end date shown on the latest demand notice ? Does it match the date of the end of the tenancy ?
    I no longer work in Council Tax Recovery but instead work as a specialist Council Tax paralegal assisting landlords and Council Tax payers with council tax disputes and valuation tribunals. My views are my own reading of the law and you should always check with the local authority in question.
  • CIS wrote: »
    They will apportion the charge as appropriate but what is the end date shown on the latest demand notice ? Does it match the date of the end of the tenancy ?

    No the date goes to april 2020. Anyway I will just message them back and ask them what is up as G_M says.
  • GDB2222
    GDB2222 Posts: 27,047 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I don’t know what they do about a message saying you are going to be moving out. They may do nothing until after you have actually moved.

    Bear in mind that most council tax is paid in 10 monthly instalments, rather than 12. That means that you should be due a refund.
    No reliance should be placed on the above! Absolutely none, do you hear?
  • elmer
    elmer Posts: 944 Forumite
    Part of the Furniture 500 Posts Photogenic
    I suspect you have cancelled a direct debit payment for the council tax and the new bill is the confirmation that your DD is cancelled, and your change of address is still to be dealt with.

    I speak to many people a week about the very same query

    elmer
  • GDB2222
    GDB2222 Posts: 27,047 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    elmer wrote: »
    I suspect you have cancelled a direct debit payment for the council tax and the new bill is the confirmation that your DD is cancelled, and your change of address is still to be dealt with.

    I speak to many people a week about the very same query

    elmer

    I deal with the council tax department at the local council quite often. I write them a letter explaining things, and all I get back is a bill. Could they not at least include a sentence or two saying what’s going on? It might save them hundreds of phone calls a week.

    The explanations could just be standard paragraphs generated with a tick box by the operator.
    No reliance should be placed on the above! Absolutely none, do you hear?
  • user225688
    user225688 Posts: 146 Forumite
    100 Posts First Anniversary
    edited 16 November 2019 at 1:50PM
    GDB2222 wrote: »
    I deal with the council tax department at the local council quite often. I write them a letter explaining things, and all I get back is a bill. Could they not at least include a sentence or two saying what’s going on? It might save them hundreds of phone calls a week.

    The explanations could just be standard paragraphs generated with a tick box by the operator.


    That is my exact experience too. I send them my message, they send back a bill which I don't understand; I send them a reply asking what is going on then they finally give me an explanation.

    I also don't know why they refuse to do such corresponces over email because it would save time and so much wasted paper vs their glacial call and response system.

    They allow you to email them information but they still won't email you back and always you must wait like 10+ days for their snail mail response. Good old Kafkaesque bureaucracy.
  • CIS
    CIS Posts: 12,260 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    The fact it's until 31 March is because, for whatever reason, they presently believe you will remain liable (which is the default position). Different councils will handle the situation in different ways - some will only close once you've gone, some will not close it until they've spoken the landlord - so you need to ask them. It may simply also just be an error on their part.
    I no longer work in Council Tax Recovery but instead work as a specialist Council Tax paralegal assisting landlords and Council Tax payers with council tax disputes and valuation tribunals. My views are my own reading of the law and you should always check with the local authority in question.
  • CIS
    CIS Posts: 12,260 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I deal with the council tax department at the local council quite often. I write them a letter explaining things, and all I get back is a bill. Could they not at least include a sentence or two saying what’s going on? It might save them hundreds of phone calls a week.
    Lost cause on that - we tried to enforce that at the council I worked for but staff never bothered and the idea was soon put to one side despite the extra work it caused.
    I no longer work in Council Tax Recovery but instead work as a specialist Council Tax paralegal assisting landlords and Council Tax payers with council tax disputes and valuation tribunals. My views are my own reading of the law and you should always check with the local authority in question.
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