NHS Appointment Vent

pimento

Robin9 wrote: »

That's all very well if you are expecting a letter - what if its for something you don't expect.

This reminds me that Southend University Hospitals Trust start their change of appointment letters "I'm sorry to tell you that..."

Stops you in your tracks when you read that.

badmemory

Where I used to live a postman dumped loads of bags of mail over hedges. When I say loads I don't mean ten. Some of them weren't even dumped on his route. So post is no more secure than any other form of delivery. In fact probably less because anyone could have eventually found them & read them.

Manxman_in_exile

My wife has had an appointment booked for some weeks to have a mole removed. Appointment booked for 4:30pm today. The hospital's just rung at 2:30 to cancel it.


It doesn't happen to be a problem for us (we live just 15mins from the hospital and my wife is having to deal with an issue that's cropped up at work so she's not bothered it's been cancelled).


But where we live you could possibly have to travel for up to an hour to get to the hospital, and of course people may have taken time off work for the appointment. Some people could find just 2 hours notice of a cancellation a bit of a nuisance.

kazzah

i sympathise- I had surgery for breast cancer 4 weeks ago...........I'm STILL waiting for my follow up appointment to check my wound, give the go ahead or not to be able to drive again, to get the results from the lymph node biopsy and find out when my 4 weeks of daily radiotherapy starts................I have called the consultants Secretary as directed by the breast care nurses on Thursday and Friday of last week and left voice mails - she's going to get VERY fed up of me leaving a message because I have resolved to phone her EVERY morning and EVERY afternoon until I speak to her or she actually calls me back - it is VERY frustrating to be sat waiting for results and further treatment - their processes are absolutely dreadful and I will be very happy to give my feedback on how the "service" could be improved and streamlined when I have completed the treatment ( assuming I ever commence it) there is a LOT of wasted time and energy and opportunity to make things more efficient for the PATIENT ( who should be the most important consideration) in the NHS