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Mortgage broker and underwriter
Carltonhead
Posts: 1 Newbie
Hello,
I'm applying for my first mortgage with a mortgage broker. They have now sent off the application to Nationwide. Since the application has been sent off we have now been dealing with another woman at the broker company who is liaising with the underwriter as we speak. The thing is after we've realised for only works 3 days per week, and those days she works from 8:30 - 13:30. On these days we get a response from her and maybe a question that the underwriter has asked her to ask us. We are a bit concerned that the underwriter is emailing/calling her on her days off and questions are being left a day and a half until they reach us... is this normal? Because it seems to me that its making the process go a lot slower than in needs to. The only way I can see that this would be okay is if she has to contact the lender and they're not contacting her for more info, which would seem very odd. Does anyone have any knowledge on this subject as we are getting concerned.
Thank you
I'm applying for my first mortgage with a mortgage broker. They have now sent off the application to Nationwide. Since the application has been sent off we have now been dealing with another woman at the broker company who is liaising with the underwriter as we speak. The thing is after we've realised for only works 3 days per week, and those days she works from 8:30 - 13:30. On these days we get a response from her and maybe a question that the underwriter has asked her to ask us. We are a bit concerned that the underwriter is emailing/calling her on her days off and questions are being left a day and a half until they reach us... is this normal? Because it seems to me that its making the process go a lot slower than in needs to. The only way I can see that this would be okay is if she has to contact the lender and they're not contacting her for more info, which would seem very odd. Does anyone have any knowledge on this subject as we are getting concerned.
Thank you
0
Comments
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Just have patience......0
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Trust me, mortgage companies aren’t back and fourth everyday, quite the opposite0
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If you have an application with nationwide and it has gone past 3 weeks then maybe cause for concern. Up to that point, its a normal application.
Sometimes I get a message from an underwriter but I've decided to go see my kids assembly and am out the office. Does a few hours or a day make a difference? Not at all, because I've told my client it will most likely take x weeks for an offer and I'll call them at least once a week to update them, sooner if anything comes up.
With the expectation set, I don't tend to get people chasing me for a response or have them worrying as it's all 'normal'.
Moral of the story, don't sweat a few days here and there. You've got months of conveyancing to stress about about if you are going to worry about someone not passing messages on quick enough.0
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