Default from eon

bigboris

I’m wondering if anyone can help.

I recently switched energy supplier from eon to bulb back in May. I never received a final bill only letters from eon apologising and that it will be sent soon. In the mean time I was paying bulb monthly.

2 weeks ago I get a letter from eon demanding £138 as I had missed my last 3 months payments and that it will damage my credit score if I don’t pay ASAP. So I rang up and paid and the lady on the phone said they will still generating my final bill.
I called bulb who said I had paid them and they were my energy suppliers.

My credit score came through this month and eon have put 3 marks against me stating that I have not paid my bill for June, July and August. I rang them they said I owe £0.

How do I get eon to remove these from my credit score?

[Deleted User]

Ask them to remove it

bigboris

Tried that and they said they can’t because they sent me a bill and I never paid it to which I replied I haven’t received any bill and you never took money from the direct debit

[Deleted User]

But you gave the letters from them stating the final bill is delayed?

D_M_E

If this were me I would write to Eon and raise a complaint and demand the return of the £138 as they should not have been collecting the DD since you left.

Seems to me that they still think they are your suppliers and no switch has gone through.

Ben8282

Would I be correct if I were to guess that you cancelled your e-on direct debit with your bank before they had a chance to collect the final payment(s) due to them?

bigboris

No never cancelled direct debit. They never tried to take any money, I had a letter from them saying sorry your leaving.

I’ll call them again tomorrow and ask them to remove the marks on my file.

What do I say/do if they refuse?

[Deleted User]

If you didn’t cancel the direct debit then the money would have been taken from the direct debit.

Ben8282

bigboris wrote: »

No never cancelled direct debit. They never tried to take any money, I had a letter from them saying sorry your leaving.

I’ll call them again tomorrow and ask them to remove the marks on my file.

What do I say/do if they refuse?

Ask for an explanation of why they didn't collect the money using the direct debit.

Former_E.ON_Company_Representative:_Malc

bigboris wrote: »

I’m wondering if anyone can help.

I recently switched energy supplier from eon to bulb back in May. I never received a final bill only letters from eon apologising and that it will be sent soon. In the mean time I was paying bulb monthly.

2 weeks ago I get a letter from eon demanding £138 as I had missed my last 3 months payments and that it will damage my credit score if I don’t pay ASAP. So I rang up and paid and the lady on the phone said they will still generating my final bill.
I called bulb who said I had paid them and they were my energy suppliers.

My credit score came through this month and eon have put 3 marks against me stating that I have not paid my bill for June, July and August. I rang them they said I owe £0.

How do I get eon to remove these from my credit score?

bigboris wrote: »

Tried that and they said they can’t because they sent me a bill and I never paid it to which I replied I haven’t received any bill and you never took money from the direct debit

bigboris wrote: »

No never cancelled direct debit. They never tried to take any money, I had a letter from them saying sorry your leaving.

I’ll call them again tomorrow and ask them to remove the marks on my file.

What do I say/do if they refuse?

Hello bigboris and welcome to the Forums.

This is a strange one. With a change of supplier and where there's a live Direct Debit, we'll collect any remaining debit balance from the bank about 14 days after the final bill date. Also, any payments due before the account switched should've been automatically collected on the due dates.

We need to look into this much more deeply and I agree with D_M_E, please contact us and raise a complaint. You might want to try the Live Chat service on our website. Advisors are online from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays. A transcript of the chat will be available if you need to refer back to it later.

Did you have an online account and opted for paperless billing? If you did, bills will have been posted online and an email sent to let you know they were there. This will have applied to all bills and not just the last one.

As part of the complaint, please ask the Complaint Manager to review the information we've shared with the Credit Reference Agency.

Hope this points you in the right direction bigboris.

Malc