Thomas Cook Natwest Mastercard retail dispute email

TonyM19

Hi


I had 3 flights booked with Thomas Cook using my Natwest Mastercard. I have receievd an email today (header is Retail Dispute) telling me that they are crediting my account for two of the flights. They are the cheapest of the three flights. Is this normal? I put the same claim in for all 3 flights. Should I be expecting all 3 to be resolved at the same time? The outstandng flight was £2k+ and the two in todays email were less than that in total. Is that a factor in the way they are resolving claims?


Anybody has anything similar before I go on hold for 45 minutes to Natwest tomorrow?

Ben8282

Did you put the 3 claims in simultaneously?

TonyM19

Yes. They were all submitted on the same form.

born_again

Give them a call and ask.

TonyM19

Called Natwest (took 10 minutes, so not too bad). Payments over £1k have to go to a separate team to be approved, that's why it wasn't in the email. Should be done in a few days.


Panic over

Ergates

TonyM19 wrote: »

Called Natwest (took 10 minutes, so not too bad). Payments over £1k have to go to a separate team to be approved, that's why it wasn't in the email. Should be done in a few days.


Panic over

Would have been helpful if they'd explained that in their email

TonyM19

Probably thought my blood pressure just needed a little tweak.