Eon account after bereavement?

Londonlisa12

Yes he has the authority,they submitted the form on opening the account,it was one of the reasons they choose EON.

ill pass it on that they can request a return of any credit.

Thank you.

Former_E.ON_Company_Representative:_Malc

Londonlisa12 wrote: »

Yes he has the authority,they submitted the form on opening the account,it was one of the reasons they choose EON.

ill pass it on that they can request a return of any credit.

Thank you.

You're welcome Londonlisa12. Happy to help.

Please make sure he has up to date meter readings when he contacts us. If it helps, he can use the Live Chat service on our website. Advisors are online from 8am to 8pm Monday to Friday and between 8am and 6pm Saturdays.

Thanks Londonlisa12.

Malc

Londonlisa12

E.ON company rep, credit to you and Eon on supplying us a great service via this forum.Thank you.

Just a quick point on where the equal monthly DD payment falls down on ALL utility suppliers,they never take into account the warm home discount payment of £140.
So if your estimate for gas and electricity over the 12 mths is £900 then you pay £75 a month but in reality it should be £63.33.There should be something in the system to take the WHD into account.

Former_E.ON_Company_Representative:_Malc

Londonlisa12 wrote: »

E.ON company rep, credit to you and Eon on supplying us a great service via this forum.Thank you.

Just a quick point on where the equal monthly DD payment falls down on ALL utility suppliers,they never take into account the warm home discount payment of £140.
So if your estimate for gas and electricity over the 12 mths is £900 then you pay £75 a month but in reality it should be £63.33.There should be something in the system to take the WHD into account.

Many thanks for the kind words Londonlisa12. They're really appreciated.

I take your point about the Warm Home Discount. The difficulty is, eligibility can change year on year and we don't know who will be receiving it until it's actually issued and on the account. You're right, it isn't included in calculations done before the payment is made. It will be included in reviews done once the payment is on the account.

Hope this explains Londonlisa12.

Malc