Mattress purchased but now it's cheaper

Houndog6105

Hello
Just purchased a mattress about one week ago online for a grand and delivery is due this Friday but I just seen that it's now reduced by £100 to £900

can I just cancel and get a refund and then re order it or is it not as simple as that?

Aylesbury_Duck

Houndog6105 wrote: »

Hello
Just purchased a mattress about one week ago online for a grand and delivery is due this Friday but I just seen that it's now reduced by £100 to £900

can I just cancel and get a refund and then re order it or is it not as simple as that?

You can, but they may refuse to sell another to you. Unlikely, but they could.

JamoLew

Or you could phone them up and ask them if they could reduce the price for yours.

[Deleted User]

Would you be as quick to offer them the extra cash if the price went up?


Prices change all the time, it's just tough luck.


Yes in theory you can cancel, and re order, but if you did that to me I would honestly refuse to re sell to you. You would be marking yourself out as a problem customer.

Houndog6105

I emailed them asking if this is possible

neilmcl

Houndog6105 wrote: »

I emailed them asking if this is possible

Given that it's due for delivery on Friday I would have phoned them.

Houndog6105

I will do actually but they don't open till 9.30am. I emailed them late last night and was going to give them until midday and then give them a call

JJ_Egan

Does the mattress have a 100 day free return ??

Jumblebumble

ilikethesimpsons wrote: »

Would you be as quick to offer them the extra cash if the price went up?


Prices change all the time, it's just tough luck.


Yes in theory you can cancel, and re order, but if you did that to me I would honestly refuse to re sell to you. You would be marking yourself out as a problem customer.

You could if I did not order the new one before cancelling the old one.
I of course would look at myself as a prudent customer who does not want to throw away money

CakeCrusader

Sending a sad tweet with the company tagged in is often pretty effective. Let them know how much you're waiting to receive your new mattress, but you were gutted to find that it had been reduced just days later you placed your order (don't forget the sad face).

Houndog6105

They kindly agreed to refund me the £100 difference