Sky Go log in problems..

nobile

I used to have Sky Go on my laptop and it worked fine.

I'm no longer with Sky but recently got the use of Sky Go from a family member.

Removed the Sky Go app / Installer software etc and reinstalled the app etc but whatever I try I cannot remove the old account details.

Tried it behind a VPN - no joy.

I've had a look at Sky forums and it seems it is impossible to log out of Sky Go once logged in - ever!

Any suggestions on what I could try? Thanks

RumRat

Have you deleted the app data?

For Windows 10:
First, you’ll need to make sure you can view hidden files. To do this, open your ‘file explorer’, click the View tab then make sure there’s a tick next to Hidden Items, under the Show / hide option.
•Click (C: ) Drive then go to User > [yourusername] > AppData > Roaming > then delete the 'Sky Go' folder
•Open the Downloads folder, then delete all ‘SkyGoInstaller’
files. Once you’re done, empty The Sky Go folder from your Recycle Bin.

https://helpforum.sky.com/t5/Sky-Go-Apps/Log-out-of-skygo-app-on-PC/td-p/2861889/page/3

Not tried it but the forum seems to think it's the only way.

nobile

RumRat wrote: »

Have you deleted the app data?

For Windows 10:
First, you’ll need to make sure you can view hidden files. To do this, open your ‘file explorer’, click the View tab then make sure there’s a tick next to Hidden Items, under the Show / hide option.
•Click (C: ) Drive then go to User > [yourusername] > AppData > Roaming > then delete the 'Sky Go' folder
•Open the Downloads folder, then delete all ‘SkyGoInstaller’
files. Once you’re done, empty The Sky Go folder from your Recycle Bin.

https://helpforum.sky.com/t5/Sky-Go-Apps/Log-out-of-skygo-app-on-PC/td-p/2861889/page/3

Not tried it but the forum seems to think it's the only way.

RumRat, you are a legend. Perfect instructions. Perfect result! :T

RumRat

Pleasure......You were lucky, I was due a correct one....;):D