Is SSE migrating landline and broadband to Vodafone?

koru

SSE customer services just told me not to worry about the "sorry you're leaving" letter they sent me, as it was triggered in error due to the migration of my account to Vodafone. They said my account and service will continue as before.

This was the first I had heard about migrating landline and broadband to Vodafone. I thought Ovo was taking over, along with the home energy business. I can't find anything about migrating to Vodafone, so I'm wondering if the rep was wrong.

Can anyone confirm that SSE broadband is being transferred to Vodafone? (with effect from 19 November)

koru

I've been digging a bit more and I did find SSE's privacy policy (https://sse.co.uk/about-us/legal/privacy-policy) which says:

"7.(g) if you are a Phone and/or Broadband customer we will share your data with Vodafone who is our current phone line and broadband supplier."

So, apparently SSE is just white-labelling what is really just Vodafone. First I have heard of it. I thought SSE was partnered with Daisy, but this seems to have changed.

debitcardmayhem

Just for info Yes they have and yesterday my router dropped and wouldn't reconnect , sure enough the move to Voda from Daisy has happened, but they didn't tell us that the CHAP details have changed, 40 hours without t'internet , 1.5 hours hanging on over 3 calls to talk to someone which turned out to be a 5 minute change for me.:mad: Of course because I use my own router I had to dig out theirs because they can't deal with other routers, theirs said exactly the same as mine "CHAP authentication failed" and then we went through the reset etc, and lo it worked (1.5 hours wasted and the reset burgered all my devices). 5 mins later put in the details in my ASUS router and all was well. Just a warning to all others that may find the problem at their house. Poor show