Not at fault car accident - Auxillis

Deelee888

Hi Mirene, your story is interesting because I had a accident last friday, 29th November which I was not to blame, my car is repairable. The woman who crashed into me was rude denying blame and saying I should have given way to her, she also gave me a false name, refused to give me her address etc.. but virtually straight away I called my insurance company who put me through to auxillis straightaway. I explained what happened and they said they would sort everything out including hired car etc.. but less than a hour after the accident the third party insurer texted me admitting liability and offering to fix my car and provide me with a hired car that will cost them no more than £63.45 per day! They then called me, explained everything and offered me £100 as well for my inconvenience. So at first I decided to go with the third party insurer (esure) but then later on changed my mind because of several bad reviews of how they reneged on their side regarding the £100, it wasn't about the £100 but it was about a honesty in general that made me change my mind, and decided to call up esure and cancel the arrangement I had with them and signed up to auxillis instead, but just today I decided to change my mind again and accept esures offer, this was because I have just downloaded the auxillis agreement and it's all to do with credit! Plus I'm thinking what if the third party refuses to pay up for my car hire because they have actually offered me a car? Although the car the third party are offering is not a like for like it is in the same class group, ie a astra, Mokka or juke, my car is a 2016 Audi A3 Sport, I'm sure auxillis would provide me like for like but their hire charges for my like for like is £216 per day! Whereas esure would pay £63.45 per day, because of this I decided to call up esure again to ask them to repair my car and accept their offer of a hired car instead. I don't believe even if auxillis provides me with a like for like it shouldn't be charging £216 per day.. because despite the credit hire guarantee that you would not be held responsible for any charges if you do everything possible to help them retreive all their costs from the third party even by attending court if necessary, the court may say the third party offered me a hired car in the same class so I was not inconvenienced as such in terms of work etc and may refuse to recompense the excess hire charges. The credit hire companies are ambulance chasers but be wary of them and even your own insurers for using them. If the third party insurer admits liability and is offering to fix your car plus offer you a hire car, I think it's best to take it. I'm still not sure about the £100 offer and would they abide by their word, but I have been inconvenienced by rearranging my busy day next Wednesday so as my own car can be collected for repair.. but I will at a later date be calling esure to remind them of their promises..

Jumblebumble

Deelee888 wrote: »

Hi Mirene, your story is interesting because I had a accident last friday, 29th November which I was not to blame, my car is repairable. The woman who crashed into me was rude denying blame and saying I should have given way to her, she also gave me a false name, refused to give me her address etc.. but virtually straight away I called my insurance company who put me through to auxillis straightaway. I explained what happened and they said they would sort everything out including hired car etc.. but less than a hour after the accident the third party insurer texted me admitting liability and offering to fix my car and provide me with a hired car that will cost them no more than £63.45 per day! They then called me, explained everything and offered me £100 as well for my inconvenience. So at first I decided to go with the third party insurer (esure) but then later on changed my mind because of several bad reviews of how they reneged on their side regarding the £100, it wasn't about the £100 but it was about a honesty in general that made me change my mind, and decided to call up esure and cancel the arrangement I had with them and signed up to auxillis instead, but just today I decided to change my mind again and accept esures offer, this was because I have just downloaded the auxillis agreement and it's all to do with credit! Plus I'm thinking what if the third party refuses to pay up for my car hire because they have actually offered me a car? Although the car the third party are offering is not a like for like it is in the same class group, ie a astra, Mokka or juke, my car is a 2016 Audi A3 Sport, I'm sure auxillis would provide me like for like but their hire charges for my like for like is £216 per day! Whereas esure would pay £63.45 per day, because of this I decided to call up esure again to ask them to repair my car and accept their offer of a hired car instead. I don't believe even if auxillis provides me with a like for like it shouldn't be charging £216 per day.. because despite the credit hire guarantee that you would not be held responsible for any charges if you do everything possible to help them retreive all their costs from the third party even by attending court if necessary, the court may say the third party offered me a hired car in the same class so I was not inconvenienced as such in terms of work etc and may refuse to recompense the excess hire charges. The credit hire companies are ambulance chasers but be wary of them and even your own insurers for using them. If the third party insurer admits liability and is offering to fix your car plus offer you a hire car, I think it's best to take it. I'm still not sure about the £100 offer and would they abide by their word, but I have been inconvenienced by rearranging my busy day next Wednesday so as my own car can be collected for repair.. but I will at a later date be calling esure to remind them of their promises..

Do Remember that you have no contract with the third party insurers and if they mess you about the ombudsman will not be interested
I preferred to use my own insurers when someone crossed a give way to hit our car.
It astonishes me to hear the allegations Esure are willing to get bad reviews for the sake of £100 and If true I think this is very stupid of them