Gemini PCN has wrong entry time

Dave_Rave

Hello everyone,

I've read the Newbies guide and I'm going to appeal the PCN I received in the post from Gemini.

I parked in a car park that allows three hours free parking without having to get a ticket or do anything. The PCN says I entered the car park in question at a particular time, however I actually entered it almost exactly one hour later. I left within the three hours, but the incorrect entry time pushes the total duration of the stay over the limit.

The pictures on the PCN show my car entering and leaving, which it did, but the time is listed separately. The exit time is correct but the entry time is an hour early, which made me suspicious.

I don't have any physical proof that I entered at the time I say I did. I was attending an event and arrived twenty minutes before the start, not an hour and twenty minutes.

I'm planning on appealing along these lines:

"The photographs included in the charge notice do not include time information.! They merely show my car entering and exiting the car park.! The time stated on the charge notice is incorrect, and I request that you provide evidence which links my car entering the car park with the time stated on the charge notice.! If you cannot or do not do this, the only evidence you have supplied me with shows my car entering and exiting the car park at unspecified times."

Is this reasonable, and is there anything else I can try given that I can't prove the actual time I entered the car park.

Thanks in advance for any advice.

Dave

Redx

I don't suppose this was on a Sunday when the clocks went back one hour ?

The usual procedure is use the blue text template , unchanged as keeper , no blabbing about who was driving , no requesting info , no dithering

Save your ammunition for Popla , that is the time for proof of times on pictures and anpr cameras etc , not in the initial appeal

Asking for information is not an appeal , they are not even obliged to reply , they sent you an invoice for payment , after that they can let it time out by sitting on your request for timings etc , then say tough luck once the appeal window has ran out. The newbies thread clearly tells you that what happened doesn't matter for the initial appeal , it also tells you to use the blue text template unchanged , it tells you that the aim is to get a Popla code , nothing more

Yet you propose to take onboard none of that sage advice , but to do the opposite , why ?

I think we know better , hence the advice by coupon mad

To be clear , I would not do what you propose , I would save it for Popla , plus I would be checking if the PPC had complied with POFA too. Your proposed action is a knee jerk reaction to what happened , a how dare they say that reaction , whereas our reaction is play the long game and are considered actions , taken at the appropriate time , putting them under the microscope with popla

I would also be complaining asap to the landowner for a cancellation asap

Dave_Rave

Hi Redx,

Thanks for the reply.

Yes, it was on the weekend when the clocks went back one hour, although on the Saturday not the Sunday.

And yes, my initial reaction was a bit knee-jerk, based on mainly anger at receiving the PCN, and also not having any proof of the time I did actually enter the car park.

However I shall be following the guides on the forum and using the templates.

Thank you again for your advice.

Dave

Redx

Perhaps your mobile phone location or in car dashcam have proof ?

Given it was the weekend the clocks went back , it's a likely explanation for the hour difference , depending on their technology and how and when they did it

A one hour difference is suspicious

And don't get angry , get even !

Coupon-mad

I would be telling them that you believe that Gemini altered the timings a day early, by putting the entry camera clock back 24 hours early, such that it was clearly not synchronised with the exit camera clock at this location on that Saturday. As such, you suspect lots of people have received PCNs in error and will be going to the local press about it, and require that their Data Protection Officer interrogates the data held to double check the time because you KNOW this was an hour wrong insofar as the entry time is concerned.

Demand that it is cancelled.

Copy in Steve Clark at the BPA as I suspect he will be interested in this one:

steve.c@britishparking.co.uk

Dave_Rave

Thank you to everyone for the advice.

I appealed via the Gemini website but it rejected my PCN number, so I emailed them directly to ask why it wasn't being accepted, and they replied and said that the PCN had been cancelled and that no further action was necessary.

Thanks again to everyone on here for the tips.