Dynamo/RecoverCover - beware!!!

gaiteiro

[FONT=&quot]I purchased breakdown cover from Dynamo Cover Ltd T/a Recover Cover and their claims handling intermediary, Policy Excess Insure Ltd (PEX Insure) acting for Nova Insurance (although no longer FCA authorized to do so, since July 19). £39.90 - I should have known it was too good to be true!
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[FONT=&quot][FONT=&quot]They refused to arrange recovery when my car broke down – claiming that the brief appearance of the oil warning light on ignition attempts demonstrated a failure on my part to correctly maintain the car. I had to shell out £70 to another recovery firm.[/FONT][/FONT][FONT=&quot]
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[FONT=&quot][/FONT][FONT=&quot]As anyone with the slightest knowledge of cars will know (and as my garage confirmed) there are many potential reasons for a loss of oil pressure leading to the the oil warning light appearing, and I was not at fault - it was just a failure of the oil pump. Dynamo now claim it's not their responsibility and PEX have simply refused to respond.[/FONT]
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[FONT=&quot]I'm taking PEX to the small claims court and am reporting both parties to Action Fraud and the Insurance Ombudsman, but wanted to alert forum members. Dynamo/RecoverCover have responded to my letters in an unhelpful if not belligerent way.[/FONT]
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[FONT=&quot]They also sent me an email announcing that they'd take auto-renew payment 2 weeks before my contract expired! Now, I know that auto-renewal often appears in the small print, but I checked carefully and there was no mention of it.[/FONT]
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[FONT=&quot]It's amazing that there seems to be no genuine consumer protection for mis-sold insurance - its looks as if practically anyone can register with the FCA and then think up some excuse not to pay up (assuming they ever intended to).
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